Billing Specialist

Company description:

At Ricoh, we innovate through Gemba, own our outcomes, strive to be better every day, and win together with our customers and teams. You'll be supported by experienced specialists, trusted global capabilities, and a culture that values integrity, collaboration, and continuous improvement.

We're looking for a Billing Specialist to join our collaborative Billing Team based at our Auckland Head Office. This is a varied role where you'll play a critical part in ensuring accurate billing, investigating customer queries, maintaining contract information, and supporting continuous process improvements across our national operations.

Job description:

What you'll be doing

As a key member of our Billing Team, you will:

· Validate and review meter reading data for accuracy

· Investigate discrepancies and resolve billing-related queries

· Prepare supporting invoice documentation and spreadsheets

· Maintain service contract information and billing records

· Manage customer and internal stakeholder enquiries

· Support monthly billing processes and taxable supply generation

· Assist with data cleansing, analysis, and continuous improvement initiatives

· Work closely with Sales, Service, Finance, Contracts, and Administration teams across New Zealand

Profile description:

What we're looking for

You'll be someone who enjoys working with numbers, has strong attention to detail, and takes pride in delivering accurate and timely work.

Ideally, you will bring:

· Previous experience in billing, administration, finance support, customer service, or a similar role

· Exceptional attention to detail and data accuracy

· Strong problem-solving and investigative skills

· Excellent written and verbal communication skills

· A customer-focused, solution-oriented approach

· Strong organisational skills and the ability to manage competing priorities

· Intermediate to advanced Microsoft Excel skills

· A proactive mindset and willingness to take ownership of tasks and outcomes

We offer:

Why join Ricoh?

At Ricoh, we're committed to creating a workplace where people can thrive. We offer a supportive team environment, opportunities to learn and grow, and the chance to be part of a global organisation that's shaping the future of work.

· A supportive, collaborative team culture

· Career development and training opportunities

· Access to Ricoh's employee benefits programme

· Working for a trusted global brand with a strong reputation in New Zealand

· The opportunity to make a genuine impact in a business-critical role

Imagine. Change. Join the Ricoh Team!