Billing Specialist

Join DWF and play a key role in driving billing excellence across a complex portfolio of insurance matters, including Lloyd's of London and international insurer clients.

At DWF, we're more than just a leading global provider of integrated legal and business services. As a rapidly growing organisation, we are driven by purpose and committed to delivering positive outcomes for our clients, colleagues and communities. We are seeking a detail-oriented and proactive Billing Specialist to join our General Insurance team in Sydney and contribute to our continued growth and success.

About the Role

As a Billing Specialist, you will play a key role in managing the end-to-end billing process for a portfolio of insurance matters, working closely with Partners, Lawyers and Finance teams. Leveraging your knowledge of London Market billing, Lloyd's of London matters and insurer-specific requirements, you will ensure accurate and timely billing while supporting revenue collection and outstanding client service.

This opportunity would suit an early-career legal support, legal operations, billing assistant or billing professional, as well as candidates with experience in insurance,

What You'll Be Doing

Billing Management

·         Partner with fee earners to manage the billing cycle from WIP review through to invoice submission.

·         Review and analyse work in progress (WIP) to identify matters ready for billing.

·         Prepare draft invoices in line with client billing arrangements and insurer requirements.

·         Resolve billing queries, write-offs, write-downs and invoice adjustments with relevant stakeholders.

·         Ensure invoices are issued accurately and within agreed billing deadlines.

·         Monitor aged WIP and support improvement of billing performance.

·         Maintain detailed billing records, matter notes and supporting documentation.

London Market & Insurance Billing

·         Prepare invoices for Lloyd's of London syndicates and overseas insurers.

·         Apply appropriate GST and taxation treatment based on insurer location and billing arrangements.

·         Manage complex slip-based billing involving multiple participating insurers.

·         Allocate costs accurately between syndicates and co-insurers based on agreed percentages.

·         Interpret insurer, broker and claims administrator billing requirements.

·         Issue invoices through relevant platforms, brokers, claims administrators and insurers.

·         Coordinate billing activities with cover holders, brokers and claims management agents.

Stakeholder Management

·         Build strong relationships with Partners, Lawyers, Legal Assistants and Finance teams.

·         Act as the primary billing contact for designated practice groups.

·         Collaborate with Credit Control and Client Compliance teams to ensure billing accuracy.

·         Work closely with international stakeholders, including London Market brokers and underwriters.

·         Provide guidance and support to fee earners on billing best practices and requirements.

Billing Compliance & Quality

·         Ensure invoices comply with client billing guidelines, engagement terms and protocols.

·         Verify billing data, matter information and tax treatment before invoice issuance.

·         Maintain exceptional attention to detail across billing calculations, time entries and disbursements.

·         Support billing audits and reporting requirements.

Reporting & Continuous Improvement

·         Monitor billing volumes, aged WIP and invoicing backlogs.

·         Assist with ongoing billing activities and revenue reporting throughout the month.

·         Assist with billing analysis and reporting.

·         Contribute to initiatives that improve billing efficiency and operational performance.

What We're Looking For

You'll be someone who thrives in a deadline-driven environment, enjoys working with complex billing arrangements and has a strong commitment to accuracy, client service and continuous improvement.

Key Skills & Experience

·         Proven experience in legal billing, professional services billing or insurance billing.

·         Strong understanding of WIP management and invoice preparation.

·         Experience partnering closely with fee earners and legal teams.

·         Exceptional attention to detail and analytical capability.

·         Strong verbal and written communication skills.

·         Ability to manage multiple priorities and meet competing deadlines.

·         Intermediate to advanced Microsoft Excel skills.

Highly Regarded

·         Experience billing Lloyd's of London insurers or London Market clients.

·         Knowledge of insurance claims management and insurer billing structures.

·         Understanding of GST requirements relating to domestic and overseas insurers.

·         Experience with slip-based billing and co-insurance arrangements.

·         Familiarity with Elite 3E or similar legal practice management systems.

·         Previous experience in a law firm or insurance services environment.

Personal Attributes

·         Client-focused with a strong commitment to service excellence.

·         Highly organised with excellent time management skills.

·         Proactive, solutions-oriented and accountable.

·         Comfortable working in a high-volume environment.

·         Strong relationship-building and stakeholder management skills.

·         Committed to continuous improvement and process excellence.

Why Join DWF?

At DWF, our people are at the heart of everything we do. We are committed to creating an inclusive, supportive and collaborative workplace where everyone can thrive and achieve their potential.

We Offer

·         The opportunity to work within a leading global legal and business services organisation.

·         Exposure to complex international insurance and London Market billing practices.

·         A collaborative and supportive team environment.

·         Ongoing learning, development and career growth opportunities.

·         A culture focused on inclusion, wellbeing and professional excellence.

·         The chance to make a meaningful impact on business performance and client outcomes.

Ready to take ownership of a specialist billing function and build your expertise within a global organisation? Apply now and join DWF's high-performing General Insurance team.