Billing Specialist

Job Summary:
Under the direction of the Director of Billing, the Billing Specialist will work to assure that the assigned day-to-day workflow is processed in a consistent and timely manner. This position will coordinate the billing and payment of freight charges and ensure the timely and accurate processing of all freight/transportation documents. Additional responsibilities include monitoring and updating freight rates as required.

Essential Duties and Responsibilities:

• Perform an audit of each shipment to verify customer charges, customer’s rate and dispatcher notes.
• Prepare and release customer invoices accurately and within the required timeline.
• Ensure invoices are properly coded.
• Ensure daily minimum billing standards are met.
• Work to provide customer satisfaction by learning and understanding customer’s unique requirements in the billing process.
• Collaborate with billing department team members.
• Accept tenders, provide updated statuses to customers, and finalize in customer TBL system.
• Work with Operations to gather billing requirements for new customers.
• Develop and maintain excellent customer satisfaction service for both internal and external customers.
• Demonstrate excellent interpersonal relationships by using strong verbal and written communications skills.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Escalate to the Director of Billing as necessary.
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Maintains regular, timely, and consistent attendance at work.
• Flexibility to work overtime as needed.
• Must demonstrate professional behavior.

Knowledge/Skills/Abilities:

• AS400 experience strongly preferred.
• Proficient with computer and Microsoft Office applications.
• Excellent data entry/keyboard skills.
• Strong interpersonal skills to effectively interact with internal and external customers.
• Excellent problem-solving skills with the ability to seek alternative solutions.
• Self-directed, displays initiative and can work independently.
• Strong time management skills, ability to prioritize, and the ability to multi-task effectively.
• Excellent organizational skills, attention to detail and follow through.
• Team player with proven ability to work under pressure.
• Excellent communications skills, both written and oral.
• Must be fluent in English.

Education and Experience Requirements:

• High School Diploma/GED required; college degree is highly preferred.
• Minimum of 2 years high volume billing experience.
• Freight billing experience a plus.