Billing Specialist

Our vision is simple: a world where technology helps you to achieve your technology goals

with the confidence that outcomes will be achieved and a return on investment will be

delivered. Where you have a clear, measurable technology roadmap, transparency on

performance and trust in the security of your technology estate.

Our mission is to increase confidence in technology transformation and remove doubt and

uncertainty through our technology expertise, our partnerships with our customers.

Our carefully curated, world-class solutions boost collaboration, productivity and customer satisfaction. We work with you in partnership to ensure our services meet your specific needs. We call this our Customer Technology Partnership

Reporting to the Head of Billing & Credit Control, the Billing Administrator will have prior billing experience and will be responsible for ensuring accuracy, efficiency, and excellent customer service across all billing activities. You will be a key point of contact for both internal teams and external customers, helping to maintain smooth financial operations within a fast-paced environment

Key Responsibilities

Billing

Record and maintain accurate details in aBILLity billing system & Halo.

Perform daily billing checks for fraud and customer overspend using the aBILLity billing platform, updating the mobiles team and account managers as required.

Monitor the billing tickets and ensure queries are dealt with promptly.

Resolve all billing queries from end customers and internal departments.

Support the operations/projects teams in entering new customer billing data into the system,minimising errors.

Assist with downloading and importing CDR/SDR files for the monthly bill run.

Reconcile supplier invoices against customer billing and raise queries where appropriate.

Import and maintain buy and sell tariffs within the billing system to perform margin assurance tasks.

Assist with billing complex deals and ensuring accurate billing

Customer Service

Handle incoming calls and emails, dealing with first-line billing queries.

Log support and billing cases internally and externally where needed.

Keep customers fully updated on query progress.

Provide exceptional levels of customer service at all times

Key Skills

Be proficient in Microsoft Office, especially Excel.

Have a minimum of 1 year experience in a similar billing or finance-related role