Billing Specialist

Lightedge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you!

Lightedge is seeking a detail-oriented Billing Specialist to join our accounting team. The Billing Specialist is responsible for all billing processes related to invoice and payment collections and maintaining customer relationships by serving as a point of contact for all customer billing needs. The ideal candidate is motivated, excited to learn new technologies and is a self-starter. This position reports to the Revenue Assurance Manager and works closely with all departments. No prior experience in billing required.

Responsibilities

• Communicate and collaborate with various departments to understand unique billing processes, resolve billing issues, and help answer general customer questions.
• Provide excellent customer service via email or phone to our contracted clients.
• Work with customers directly to collect past due balances.
• Provide customers with account reconciliations to resolve billing and payment discrepancies.
• Understand the quote to bill process and resolve errors as needed.
• Gather customer information to get an understanding of their business needs and establish rapport.
• Research and resolve issues using available resources.
• Stay current with system information, changes, and updates

Education & Experience

• Bachelor's or Associate’s degree in Accounting, Finance, or related field is a plus.
• Ability to work in excel preferred.
• Detail-oriented with a high level of accuracy in data entry and analysis.
• Strong communication skills and ability to work cross-functionally with Sales, Accounting and other teams.
• Ability to work within a team environment.
• Highly motivated and passionate about daily tasks as well as overall company initiatives.
• Excellent written and verbal communication skills
• Strong organizational skills and the ability to think critically.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.