Billing Specialist

Billing Specialist & Client Services

Indigenous Psychological Services (IPS)

About Us

Indigenous Psychological Services (IPS) is an Indigenous-led organization dedicated to providing culturally responsive, trauma-informed mental health and wellness services. We are committed to creating a welcoming, respectful, and supportive environment for the individuals, families, and communities we serve.

We are looking for a motivated, detail-oriented, and organized Billing Specialist & Client Services professional to join our team!

Position Overview

Reporting to the Team Lead, the Billing Specialist & Client Services is responsible for managing billing, invoicing, accounts receivable, payment processing, and client communications. This role plays an important part in ensuring accurate financial records, timely payments, and a positive experience for our clients and providers.

The successful candidate will be comfortable working in a fast-paced environment, managing multiple priorities, and providing professional and compassionate client service.

Hours:

Monday-Friday 10am-5pm

35 Hours a week

Salary Range $23-$25 an hour

Key Responsibilities

Billing & Accounts Receivable

• Process client payments, invoices, and receipts accurately and efficiently.
• Maintain accurate billing and payment records using Jane practice management software.
• Monitor outstanding accounts and follow up on overdue payments.
• Complete daily reconciliation of payments and accounts receivable.
• Track payments for IPS workshops, training programs, and other services.
• Support improvements to billing procedures and administrative processes.

Client Services & Communication

• Respond to client inquiries regarding billing, payments, and appointments.
• Contact clients regarding upcoming appointments, missed sessions, and outstanding balances.
• Maintain accurate and confidential client communication records.
• Provide friendly and professional front-desk support, including answering phones, greeting clients, and assisting with scheduling.
• Support a welcoming and culturally respectful environment for all clients.

Administrative & Team Support

• Communicate with facilitators and providers regarding invoicing, timesheets, and payments.
• Maintain organized client and provider records.
• Prepare regular accounts receivable updates and reports.
• Collaborate with the administrative and billing teams to ensure smooth daily operations.
• Cross-train in administrative responsibilities to provide coverage when needed.
• Assist with developing and updating standard operating procedures (SOPs).

Qualifications & Experience

• High school diploma required; post-secondary education in Business Administration, Office Administration, or a related field is preferred.
• Minimum 1-2 years of billing or accounts receivable experience.
• Experience in a healthcare, counselling, or social services setting is considered an asset.
• Experience with Jane practice management software or similar booking and billing systems is an asset.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Strong organizational skills, attention to detail, and ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and confidence handling financial information.
• Ability to maintain confidentiality and professionalism when working with sensitive client information.
• Cultural awareness, sensitivity, and a commitment to working respectfully with Indigenous individuals and communities.
• Ability to work independently while contributing to a collaborative team environment.

What We're Looking For

We are looking for someone who is:

• Detail-oriented: Takes pride in accuracy and maintaining organized records.
• Proactive: Identifies tasks, follows up on outstanding items, and takes initiative.
• Compassionate: Approaches client interactions with patience, empathy, and professionalism.
• Reliable: Manages responsibilities effectively and meets deadlines.
• Adaptable: Comfortable balancing billing responsibilities with client-facing administrative support.
• Team-focused: Willing to collaborate, cross-train, and support colleagues.

Join Our Team!

At Indigenous Psychological Services, you will be part of a team committed to making a meaningful difference in the mental health and wellness of individuals, families, and communities.

If you are organized, dependable, and passionate about providing excellent administrative and client support, we would love to hear from you!

Application Deadline: October 28th, 2026

Pay: $23.00-$25.00 per hour

Expected hours: 35.0 per week

Benefits:

• Company events
• On-site gym
• On-site parking

Work Location: In person