Billing Specialist I

At Falck US, Revenue Cycle Management is how we help real people after some of the most stressful moments in their lives. In our EMS RCM environment, strong data and sharp analysis matter because they directly affect revenue, cash flow and collection outcomes.

We are building a clear Billing growth journey:

• Billing Specialist I – Learn (Verification / Coding / Processing)
• Billing Specialist II – Perform (One Biller)
• Billing Specialist III – Advanced One Biller
• Billing Auditor – Improve & Educate (and still help in production)

We are looking for people who want to grow through this ladder, not stay in the first role forever.

"Bring Care into your Career"

Company Video: Falck USA

Position Summary:

As a Billing Specialist I, you start your journey in Billing by owning :

• Verification – checking insurance and basic patient/contract data.
• Coding support – supporting the coding step with accurate data and documentation checks.
• Processing – supporting claim creation and submission steps.

You don’t need previous billing experience; we will teach you. What you need is attention to detail, basic computer skills and a strong wish to learn and grow in the healthcare system. This role is a stepping stone – the expectation is that strong performers will progress towards Billing Specialist II or, over time, into more advanced roles (III, Billing Auditor, or Lead).

What We Offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)

• 401(k) with company match

• Training and Career Development

• Paid Time-Off

Essential Functions:

Depending on your assigned track (Verification / Coding support / Processing), you will:

• Work on the Billing process using clear SOPs and checklists.
• Review data from systems and PCRs for completeness and basic accuracy (e.g. patient details, insurance details, service dates, basic contract rules).
• Complete your daily queue of tasks in our Billing system (Logis) and portals in a structured, timely way so queues do not build up into backlog.
• Escalate unclear or complex cases to more experienced billers (Specialist II/III) or your Billing Manager.
• Participate in training sessions and coaching, and actively apply feedback to improve.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual in this position must possess the following qualifications:

• Want to be part of healthcare without direct clinical work – you like the idea of helping patients and colleagues through good administration.
• Have strong attention to detail and are comfortable working with data and systems all day.
• Are eager to learn and grow – you see Billing Specialist I as your starting point, not your final destination.
• Communicate clearly, ask questions when unclear and are open to feedback.
• Are reliable, well organized and can follow routines to meet daily and weekly expectations.

Working Conditions:

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

• Small to medium office or shared work space

• Work varied shifts to include days, nights, weekends and holidays

Physical Requirements:

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Ability to sit for long periods of time

• Ability to use a computer for long periods of time

• Ability to use hands to handle, control, or feel objects, tools, or controls.

• Ability to repeat the same movements for long periods of time

• Ability to push and lift to 25 lbs.

This job description is a summary of duties, it is by no means an all-inclusive list but is merely a broad guide of expected duties.

Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.