Billing Staff

I. Duties and Responsibilities:

• Collects delinquent accounts by establishing payment arrangements with patients; monitoring payments; following up with patients when payment lapses occur.
• Utilizes collection agencies and small claims court to collect accounts by evaluating and selecting collection agencies; determining appropriateness of pursuing legal remedies; testifying for the hospital in court cases.
• Maintains bad-debt cost report by tracking billings; monitoring collections; compiling information.
• Initiates claims against estates by monitoring deaths and unpaid accounts; informing legal department to act on probate and estate issues; following-up with clerk of court.
• Secures outstanding balance payments for care of hospital employees by establishing payroll deductions; obtaining signatures for automatic transfers,
• Secures obstetrical payments by interviewing and obtaining information from pre-delivery patients; establishing payments due prior to delivery; sending monthly statements.
• Maintains work operations by following policies and procedures; reporting compliance issues.
• Maintains quality results by following standards.
• Protects hospital's value by keeping collection information confidential.
• Updates job knowledge by participating in educational opportunities.
• Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements standards.
• Enhances billing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Perform other tasks that may be assigned to him/her anytime or as needed.