BILLING SUPERVISOR

• Supervise and monitor the daily performance of the centralized billing team
• Responsible for processing Delivery Orders (DO), invoices, and related billing documentation for multiple branches.
• Monitor billing transactions across branches and perform regular checks to identify discrepancies, errors, duplicate billing, missing documents, or unusual transactions.
• Review and reconcile billing records against collection figures, sales records, and other relevant financial reports to ensure accuracy and completeness.
• Establish and maintain effective billing monitoring and control processes to improve accuracy, efficiency, and reporting visibility.
• Track outstanding billing issues and coordinate with relevant branches, finance, sales, and operations teams to ensure timely resolution.
• Supervise, guide, and evaluate billing staff, including monitoring productivity, work quality, accuracy, and adherence to established procedures.
• Assist in handling customer enquiries, particularly relating to repeat orders, billing matters, Delivery Orders, invoices, and related documentation, and coordinate internally to resolve issues promptly.
• Investigate billing discrepancies and customer complaints, identify root causes, and recommend appropriate corrective actions.
• Maintain proper documentation and records to support internal controls, audits, management reporting, and future reference.

Requirements :

• Diploma or Degree in Accounting, Finance, Business Administration, Information System or related field.
• Good working knowledge of WMS & SQL system.
• Strong proficiency in Microsoft Excel.
• Good understanding of billing processes, invoicing controls, reconciliation, collection monitoring, and basic accounting principles.
• Strong analytical and problem-solving skills.
• Strong attention to detail and commitment to billing accuracy, data integrity, and timely reporting.
• Good communication and interpersonal skills, with the ability to coordinate effectively with branches, Finance, Sales, Operations, and customers.
• Able to work independently, manage multiple priorities, and meet reporting and billing deadlines.
• Proactive, organised, responsible, and committed to continuous improvement of billing processes and controls.
• Fresh graduate with highly detail-oriented are encouraged to apply.

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Free parking
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person