Billing Supervisor/Manager

We are looking for a Billing Supervisor/Manager to lead a high-volume billing function within a complex wholesale distribution environment in Charlotte, North Carolina. This position combines hands-on operational leadership with a forward-looking approach to process improvement, making it well suited for someone who can guide a team while also identifying ways to strengthen performance. The role will partner closely with order-to-cash leadership, support multiple business units, and help shape a more efficient billing operation through strong people management and sound operational judgment.

Responsibilities:

• Lead and develop a team of six professionals responsible for billing-related activities, providing clear direction, coaching, and constructive feedback that supports accountability and growth.

• Oversee day-to-day billing operations across a multi-business environment, ensuring accuracy, timeliness, and consistency throughout the billing cycle.

• Build a strong understanding of existing workflows and step in where needed during staffing gaps or high-volume periods to maintain service levels.

• Drive process improvements that increase efficiency, reduce errors, and strengthen overall order-to-cash performance.

• Partner with leadership to evaluate current practices and present practical recommendations for operational and strategic enhancements.

• Support cross-functional efforts tied to new customer support tools and billing technology initiatives, helping ensure successful execution and adoption.

• Monitor related accounts receivable, cash application, and collections activities to maintain alignment across interconnected financial processes.

• Establish team priorities, track performance, and reinforce a people-centered culture that balances high standards with respectful communication.

• Demonstrated experience leading billing operations, with the ability to explain and manage the full billing cycle in a complex business setting.

• Prior supervisory or management experience, including coaching team members and overseeing daily execution within a shared services or multi-entity environment.

• Working knowledge of related order-to-cash functions such as accounts receivable, cash application, and collections.

• Ability to move between hands-on operational support and higher-level process leadership as business needs evolve.

• Strong analytical skills, including comfort with detailed calculations, billing data review, and issue resolution.

• Effective communication and interpersonal skills, with a management style that is direct, collaborative, and respectful.

• Experience in manufacturing or wholesale distribution environments is valued, though candidates from other relevant industries will also be considered.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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