Billing Support Specialist

Billing Support Specialist (Invoice to Cash)

Join a world-leading technology company that is shaping the future of digital communities and artificial intelligence at global scale. This opportunity offers the chance to work on high-impact products used by billions of people, partnering with cross-functional teams to enhance user safety, improve operational excellence, and influence how emerging AI technologies are governed and supported. You'll gain exposure to complex global operations, data-driven decision making, cutting-edge AI initiatives, and a fast-paced environment that encourages innovation, collaboration, and professional growth.

Important Details:

• 06-month contract, possible extension to 12-month
• Dublin 4, Ireland (Hybrid: 2 days a week onsite)
• €34-€44/hour on PAYE

Responsibilities include:

• Be a front line for high-volume customer billing and Invoice to Cash questions, and resolve each one within team SLAs as the named owner
• Own internal escalations from Sales and other go-to-market teams, getting answers from Billing, Sales Ops, RevOps, Tax and Support
• Work directly with customers: get missing remittances, clarify details, and send customer-ready responses until the issue is closed
• Take on payment research, unapplied cash investigations and other admin work from Collections and Cash Application
• Reconcile customer accounts across our payment processor, billing systems and the general ledger when payments, credits or balances do not match what the customer expects
• Spot repeated process or system problems and report them so they can be fixed
• Escalate system configuration and engineering fixes, and track them to resolution

Qualifications:

• 2 to 5 years of hands-on, customer-facing experience in accounts receivable, billing operations, order to cash, finance operations or high-volume customer operations
• SaaS enterprise billing experience
• A solid understanding of the invoice-to-cash lifecycle
• Intermediate Excel or Google Sheets skills: lookups, pivots and basic reconciliation logic.
• Experience with a payment processor, ERP, AR automation platform or ticketing tool (for example Stripe, NetSuite, Tesorio or JIRA)

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Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.