Billing Team Support Coordinator

NREIG is seeking a dynamic, organized, collaborative and service-driven, full-time Team Support Coordinator on our KC based Billing team. Coordinators support the Billing team by processing client payments, working the shared billing inbox, and answering client phone calls — helping ensure timely payment of client accounts receivable and a smooth experience for every client.

What you'll do:

• Payment Processing: process client payments through credit card, ACH/electronic transfer, check scanning, and other approved payment methods; record payments accurately and flag discrepancies to a Billing Specialist or the Billing Manager.
• Shared Inbox & Phones: work the shared client service inbox, responding to billing-related requests promptly and professionally; answer client phone calls to resolve billing questions; escalate complex items to Billing Specialists or the Billing Manager.
• Team Support & Collaboration: assist with sending escrow billing to lenders for renewals; assist Billing Specialists with large client requests as needed; protect the confidentiality of all information learned in the role; communicate in a positive manner and contribute to a cohesive, pleasant work environment.

What you bring:

• Tech savviness with proficiency in Microsoft Office Suite
• Excellent verbal, written and interpersonal communication skills
• Organized with a high attention to detail; able to transition between tasks seamlessly
• Ability to meet deadlines and handle a heavy workload
• Tact and diplomacy when working with clients; client service experience a plus
• High school diploma or GED required

People who thrive in this role enjoy helping clients, staying organized, and keeping things moving while learning the billing operation from the ground up.

We believe NREIG is for everyone and we are proud to be an Equal Opportunity Employer.