Billing/Collections Specialist

ABOUT THE COMPANY

SERVPRO Team SPG is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

JOB DESCRIPTION

The Billing/Collections Specialist supports the finance and accounts receivable team, with approximately 75% of the role focused on billing and 25% on collections. This position prepares customer invoices, maintains accurate accounts receivable records, follows up on past-due balances, and helps resolve billing and payment discrepancies.

PRIMARY RESPONSIBILITIES

• BILLING
  • Prepare and issue accurate customer invoices
  • Maintain accurate, organized, and up-to-date accounts receivable records and documentation
  • Assist with reconciling accounts and resolving billing discrepancies
  • Respond to internal and external inquiries regarding invoices and payments
  • Coordinate with internal teams to ensure accurate and timely billing
  • Provide database support and data entry as needed
• COLLECTIONS
  • Perform collections activities and follow up on past-due balances
  • Investigate customer payment disputes and coordinate with internal departments to resolve them
  • Maintain professional, customer-focused communication regarding outstanding balances
  • Document collection follow-ups and payment commitments
• ADDITIONAL FINANCE SUPPORT
  • Post and reconcile incoming payments to customer accounts as needed
  • Support month-end close and routine financial reporting as needed
  • Assist the finance team with additional projects and administrative tasks as needed

POSITION REQUIREMENTS

• Proficiency in Microsoft Excel
• Strong attention to detail, organization, and time-management skills
• Excellent verbal and written communication skills
• Experience with NetSuite or a similar ERP/accounting system a plus
• Exposure to construction, restoration, field services, or insurance-claims billing a plus
• Must be able to work in person 5 days per week
• Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law

POSITION DETAILS

• Full-Time, Non-Exempt (Hourly)
• In-Person, Atlanta, GA
• Pay: $25.00 – $32.00 per hour, based on experience

PHYSICAL DEMANDS

• Primarily office-based work in a climate-controlled environment
• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of hands and fingers for typing, writing, and handling documents
• Repetitive motions, including keyboarding and use of a mouse
• Frequent talking and hearing for phone, virtual, and in-person communication
• Close visual acuity for reading documents and viewing computer screens
• Occasional standing, walking, bending, reaching, and filing
• Occasional lifting and carrying of files or supplies up to 25 pounds
• Ability to open filing cabinets and bend or stand on a step stool as needed