BioLife Operations Manager, Indonesia

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Job Description

Accountabilities

Market Launch & Country Operations

• Lead center-opening readiness with Medical, Quality, HR, Supply Chain, Facilities, Training, Finance and other partners; prepare centers for startup, inspections and audits.
• Implement the Indonesia operating model, including governance, escalation pathways and performance reviews; adapt global standards to local regulatory, quality and business requirements.
• Represent BioLife Operations in country discussions, align execution with Global BioLife and support local healthcare, regulatory, government and industry relationships.
• Partner with Marketing and Commercial teams on donor recruitment, retention, community engagement and sustainable growth.

Center Performance & Business Steering

• Oversee daily operations and provide hands-on support during startup, rapid growth, leadership gaps or operational challenges; serve as the primary escalation point for center leaders.
• Set country KPIs and hold Center Managers accountable for collections, donor experience, productivity, staffing, labor utilization, quality, compliance, financial targets and readiness.
• Run performance reviews with Center Managers and partners; use data to address gaps, improve donor flow and productivity, and report risks and required interventions to Global BioLife.

Quality, Medical Oversight & People

• Ensure compliance with applicable regulations, policies, SOPs and quality requirements; partner with Medical and Quality on audit readiness, quality events and corrective actions.
• Champion donor and employee safety; partner with physicians on donor eligibility, medical oversight and consistent clinical execution.
• Recruit, onboard, coach and develop operational leaders and physicians; manage performance, succession and physician workforce planning.
• Set clear performance expectations, coach and develop employees, and address performance issues promptly and in compliance with applicable labor regulations, company policies and organizational standards.

Financial Management & Network Growth

• Own country budgets, labor planning and resource allocation; monitor controllable costs and develop annual operating plans.
• Assess expansion readiness, site feasibility, investments, organizational design and support resources; turn pilot lessons into scalable standards and transition routine center management to local leaders as the network grows.

Education & Competencies (Technical and Behavioral)

Required

• Bachelor’s degree in business, healthcare administration, operations management, nursing or a related field.
• Substantial leadership experience in healthcare, plasma or blood collection, pharmaceuticals, laboratories, manufacturing or another regulated environment.
• Experience leading managers and teams and improving performance while maintaining compliance.

Preferred

• Medical or healthcare degree or diploma; experience leading physicians, nurses or other licensed clinical staff where medical and operational decisions intersect.
• Multi-site leadership; new-facility opening, startup, expansion or transformation experience; experience in developing or emerging markets.

Skills & Leadership

• Operational excellence, quality systems, process improvement and practical knowledge of regulated operations.
• Strong communication, cross-functional project leadership and ability to use operational and financial data to guide decisions.
• Strategic, adaptable and results-oriented leadership; ability to develop teams, manage change, foster collaboration and act with integrity.

Decision-making & Autonomy

Exercises significant autonomy over operational performance, staffing, quality, donor experience and regulatory compliance. Escalates strategic, legal, regulatory and material business risks appropriately.

Locations

Jakarta, Indonesia

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time