Bistro Agent

Our Mission

To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

Vision

To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

Fundamental Values

• Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
• Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
• Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

Expectations

• To offer a warm, friendly and professional welcome to guests
• To create a comfortable environment for guests
• To sell and promote the products sold in the Bistro
• To ensure FOODSAFE and product rotation standards are met
• To complete tasks assigned by Team Lead on duty

Job Type: Full-Time/Part-Time

Hourly Rate: $18.98/hour

Benefits:

• Complimentary thermal baths membership for yourself
• Extended Health Benefits after 9 months (full-time only)
• Massage Discounts of up to 35%
• Food and beverage discounts for onsite café of 25%
• Winter Whistler Blackcomb Spirit Pass or Wellness Program (full-time only)
• Complimentary thermal baths membership for one friend, after 3 months (full-time only)
• Corporate discount vouchers for friends and family visiting Scandinave Spa
• Staff accommodation, based on availability (full-time only)

Tasks & Responsibilities:

• Provide prompt and courteous service to all customers
• Knowledge of all beverage and food items, including ingredients and allergens.
• Prepare and serve food and beverages.
• Craft espresso-based coffees, with latte art
• Complete tasks assigned by the Team Lead
• Inventory management, ensuring stock levels are replenished with stock on hand.
• Ordering of Stock
• Ensure all FOODSAFE cleanliness and product rotation standards are met
• Maintain the orderly and clean environment of the Bistro
• Ensure cleanliness and sanitization of all Bistro areas to maintain guest experience standards
• All other tasks requested of you for the smooth and efficient function of the Scandinave Whistler

Prerequisites:

• Previous customer service experience preferred
• Previous experience as a barista or within food and beverage industry is an asset
• Energetic and positive team player
• Well-organized and detail-oriented
• Excellent communication skills, with an ability to remain calm and professional at all times
• Proactive, creative problem-solving skills
• Must be able to lift up to 30lbs and frequently bend and twist from the waist
• Clear criminal record check
• Available to work flexible hours, including evenings and weekends

#WHISPA23