Bistro Supervisor

OCEAN GROVE BOWLING CLUB

Our award-winning Club, located on the stunning Bellarine Peninsula, is widely recognised as one of the region’s leading licensed community venues. Now home to a newly developed world-class undercover bowling structure, the Club continues to set the benchmark for sporting and entertainment excellence. Our facilities include a 300-seat bistro, vibrant sports bar, modern function spaces, TAB, and a welcoming members’ lounge bar.

An rare an exciting opportunity exists for an enthusiastic and highly motivated Front of House Supervisor for a part time, approx 20+ hours per week. Reporting directly to the Front of House Manager, you will play an integral role within our dynamic and expanding team.

This role is ideal for someone who thrives in a busy bar bistro environment, leads by example, and delivers outstanding customer service under pressure. As Front of House Supervisor, you will be responsible for overseeing daily FOH operations across the bar, bistro, and cashier areas, ensuring smooth service during high‑volume trade. You will support and lead the FOH team, maintain service standards, and deliver an exceptional experience for every guest.

This is a hands‑on role suited to someone who enjoys fast‑paced service and is confident managing multiple service points at once.

Key Responsibilities

• Supervise day‑to‑day FOH operations across bistro, cashier and bar
• Lead, train, and motivate FOH staff during busy service periods
• Ensure fast, accurate, and friendly service at all times
• Handle high customer volumes while maintaining quality and efficiency
• Manage customer enquiries, feedback, and complaints professionally
• Oversee cash handling, POS operations, and end‑of‑shift procedures

About You

• Proven experience in a front of house supervisory role (bar/bistro preferred)
• Strong background working in high‑volume, fast‑paced venues
• Confident across bar service, customer service, and cashier/POS systems
• Highly customer‑focused with excellent communication skills
• Able to stay calm, organised, and positive under pressure
• Strong leadership skills with the ability to guide and support a team
• Flexible availability including nights, weekends, and public holidays
• Valid RSA (required)

We offer a fun, fast paced working environment with many opportunities to grow and develop your career. If you are looking for a new opportunity, please forward your CV and cover letter to [email protected]

We are committed to creating an inclusive and diverse environment, where we encourage candidates of any nationality, age, background, disability and gender identity to apply.