Bistro Supervisor

About the role

Old England Hotel is seeking a Bistro Supervisor to join our hospitality team in Heidelberg, Victoria. This is a casual position offering flexibility whilst maintaining the high standards our establishment is known for. As Bistro Supervisor, you will oversee the day-to-day operations of our bistro, ensuring excellent service delivery, staff coordination, and guest satisfaction. This role is pivotal in creating a welcoming atmosphere and maintaining operational excellence within our food and beverage service.

Key responsibilities

• Supervise and coordinate bistro staff during service periods, ensuring efficient workflow and adherence to service standards
• Manage table assignments, reservations, and guest seating to optimise customer experience
• Train and mentor bistro team members on service protocols, menu knowledge, and customer service excellence
• Monitor food and beverage quality, presentation, and timely delivery to tables
• Handle customer queries, complaints, and special requests with professionalism and discretion
• Maintain cleanliness and organisation of the bistro space, including tables, bar areas, and service stations
• Assist with stock management, ordering, and inventory control for bistro supplies
• Enforce health and safety compliance and hospitality protocols throughout service
• Support the management team with opening and closing procedures as required

What we're looking for

• Proven experience in a supervisory or senior service role within hospitality, preferably in a bistro or casual dining environment
• Strong leadership skills with the ability to motivate and manage a team effectively
• Excellent communication and interpersonal abilities, with a customer-focused mindset
• Knowledge of food and beverage service standards and best practices
• Ability to remain calm and organised during busy service periods
• Competency in point-of-sale (POS) systems and basic hospitality administration
• Understanding of health and safety regulations and food handling standards
• Flexibility to work casual hours, including evenings, weekends, and public holidays as required
• Current RSA (Responsible Service of Alcohol) certification is desirable

What we offer

At Old England Hotel, we value our team members and offer a supportive work environment where your contribution is recognised. As a casual team member, you'll benefit from flexible scheduling that works around your lifestyle, competitive casual rates, and the opportunity to develop your hospitality management skills. We foster a welcoming team culture where professional growth is encouraged, and we support our staff with ongoing training and development opportunities. You'll be part of a historic establishment with a strong reputation in the local community.

About us

Old England Hotel is a well-established hospitality venue located in Heidelberg, Victoria. We pride ourselves on delivering quality food, exceptional service, and a warm atmosphere that keeps guests returning. Our bistro is central to our operation, and we are committed to maintaining high standards across all aspects of our service. We value professionalism, teamwork, and a genuine passion for hospitality, and we're proud to be a valued part of the Heidelberg community.

Apply now

If you have the experience and enthusiasm we're looking for, we'd love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience to Old England Hotel. Join our team and be part of a welcoming hospitality environment where your skills are valued.