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Department Summary: Aspiring to be a community of faculty, staff, students and patients, where a sense of belonging and respect is felt by all, is a culture that’s deeply ingrained into our daily actions. And encouraging an environment of engagement and productive dialogue helps to foster our core values of compassion, tolerance, and mutual respect. Position Summary:

The incumbent will provide comprehensive administrative support to the practice, ensuring efficient patient scheduling, front desk operations, and overall clinic administration. Responsibilities include managing appointment lines, scheduling patient visits, verifying insurance and authorization details, and processing patient messages for doctors. The role also involves patient check-in/check-out, collecting payments, updating electronic health records, and coordinating referrals. Additionally, the incumbent will assist with general administrative duties such as scanning medical records, distributing correspondence, and making schedule adjustments. Strong communication and organizational skills are essential to maintaining smooth clinic operations and delivering excellent patient service.

Salary & Compensation: *UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications:

• UCLA C-I-CARE/Patient Experience Practices: MY COMMITMENT TO CAREObserve and practice all the Service Standards listed in the “World Class Practices” (which I have read and signed).a. Practice C-I-CARE when interacting with patients, their families, visitors, or internal customers.b. Connect with the patient and family members by addressing them as Mr./Ms., or by the name that they prefer.c. Introduce yourself and your role.d. Communicate what you are going to do, how long it is going to take, and how it will impact the patient.e. Ask and anticipate patient and/or family needs, questions or concerns.f. Respond to patient and/or family questions and requests with immediacy.g. Exit courteously and/or with an explanation of what will come next (or when you will be back to check on them).h. Practice C-I-CARE phone etiquette during all phone interactionsAlways exercise courtesy whenever patients, family members, visitors and co-workers are present.a. Respect privacy and dignity of our patients, family members, visitors and co-workers.b. Maintain professionalism in the presence of patients, their families, visitors and co-workersObserve departmental Patient Experience plan, competencies and practices.a. Act as a role model, verbally and behaviorally demonstrating skill, enthusiasm, positive problem solving, commitment and loyalty to the profession and the organization.b. Participate in positive problem solving by providing suggestions and possible solutions to identified concerns/problems in the work place.Comply with Health System Workplace Conduct Policya. Engaging in disruptive behaviors that interfere with or prevent normal work functions or compromise patient safety, including passive or active behaviors will not be tolerated as stated in the HS Workplace Conduct Policy.Comply with Health System Dress Code Policy and practices (Required)
• INSTITUTIONAL AND/OR PROFESSIONAL STANDARDSComply with HIPAA and Confidentiality Policies and Procedures as they apply to the jobComply with Department of Public Health (DPH), The Joint Commission and other accreditation and regulatory agencies standardsAdhere to all Hospital Policies and ProceduresKnowledge and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education moduleDemonstrates adherence to the requirements for using the electronic health recordDemonstrates understanding of institutional and department specific emergency management procedures/responsibilities to maintain personal, patient, and co-worker safety, maintains competencies in these areas, and participates in disaster/emergency related exercises and education. (Required)
• CYBERSECURITY TRAINING REQUIREMENT (Required)
• PERFORMANCE IMPROVEMENTAdhere to current organizational Performance Improvement prioritiesParticipate in quality studies through data collection and dashboard data collectionMake recommendations and take actions to improve structure, system or outcomes (Required)
• Ability to communicate professionally and effectively with physicians and staff in a high volume setting.Excellent organizational skills and ability to prioritize assignmentsSkill in efficiently and accurately facilitating the appointment making process, including transportation arrangements and maintain sub-specialty physician schedulesExcellent interpersonal and communication skills to coordinate multiple appointments with staff from many clinical services at the UCLA Medical Center (Required)
• Skill in using a PC with associated programs including Word, Excel, and EmailSkill in demonstrating work experience with a database computer programKnowledge of major insurance plans and types of coverage providedKnowledge of dental and medical terminology (Preferred)

Special Conditions of Employment:

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• TB Test: Continued employment is contingent upon the completion of a satisfactory TB test.
• COVID and Flu Vaccinations: The position is subject to providing evidence of inoculation.
• CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".

Complete Position Description: https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=MI-DPT135000-JC004723-PD168164