Blended process- Voice & Chat

HIRING CUSTOMER SUPPORT EXECUTIVE | VOICE & LIVE CHAT

Company: Mosaic Wellness

Location: Marol, Andheri East, Mumbai
Experience: Minimum 6 Months
Employment Type: Full-Time
Working Days: 6 Days a Week
Gender: Male Candidates Only

Job Overview:
Mosaic Wellness is looking for experienced Customer Support Executives with hands-on experience in both domestic voice processes and live chat support.

Key Responsibilities:

• Handle customer queries through domestic voice calls.
• Provide prompt and effective resolutions to customer concerns.
• Manage customer interactions through live chat.
• Maintain a professional and customer-friendly approach.
• Accurately record customer interactions and update relevant information.
• Follow company processes and quality standards.
• Achieve defined customer service and productivity targets.

Process Mix:

• 80% Voice Process
• 20% Live Chat

Eligibility:

• Minimum 6 months of experience in a domestic voice process.
• Live chat experience is mandatory.
• Excellent verbal and written communication skills.
• Good customer-handling and problem-solving abilities.
• Comfortable working in a 6-day working environment.
• Male candidates only.
• Candidates who can work from Marol, Andheri East, Mumbai are preferred.

Interested candidates can call at at 9625794307- HR Vandana