Blogger

• Interacting with clients via. email, web-based systems and telephone to resolve their problems and gather feedback.
• Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions.
• Identifying any bugs / issues in the software and assisting in their resolution.
• Building strategies to improve efficiency, profitability and quality of service.
• Reviewing existing product / feature documentation; publish documentation in internal knowledge bases.
• Testing & analysis of all products & services.

Experience:

• 0-2 years in customer service or similar capacity, preferably on an IT platform.

Educational Qualifications:

• Graduate from any stream. Any engineering, or BSc (IT or computers) preferred.

Detailed Requirements:

• Must be customer-focused, and willing to do whatever it takes to resolve customer issue.
• Strong customer interaction skills and ability to work in a variety of customer situations.
• Outstanding written and verbal communication skills.
• Ability to solve complex problems quickly, inventively and resourcefully.
• Good working knowledge of computers and the Internet; strong ability to develop new skills.
• Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.
• Strong attention to detail.
• Avid internet user, with strong inclination towards technology.
• Highly motivated and energetic team player, with excellent interpersonal skills.