BLOOM Program & Outcomes Manager

COME WORK WITH US

BLOOM Program and Outcomes Manager

October 2026

The York County Economic Alliance (YCEA) drives York County's Economic growth by leveraging the

collaboration, resources, and expertise needed to create sustained prosperity for our community. Established in

2022, the BLOOM Business Empowerment Center, a program of the York County Economic Alliance, and

emerging Community Development Finance Institution, provides access to capital and educational opportunities

to small businesses across York County.

A little about the position:

You lead the day-to-day delivery of BLOOM's programming, such as educational classes through hands-on

workshop facilitation and one-on-one coaching, while maintaining an active client caseload, tracking participant

outcomes to support impact and compliance reporting. This position will be responsible for some grant research

and writing.

This position reports to the BLOOM Executive Director and works within a department of 3 and an organization of

25. This role will also support other activities and duties as assigned, aligned with the organization’s strategic

plan, as well as supervising the annual intern program.

Culture:

● Comfortable juggling multiple priorities, meeting new people, and working with an outgoing, missiondriven

team.

● First and foremost a team player—doing the behind-the-scenes work that makes good things happen for

York County.

● Hardworking and willing to roll up your sleeves and manage a program from beginning to end.

● Natural facilitator who is willing to help entrepreneurs build skills.

● Organized and detail-oriented, comfortable managing an advising caseload, a grant deadline, and a room

full of interns.

● A clear, confident communicator who can adapt across audiences and keep the full team informed.

Essential Duties & Responsibilities

Program Delivery & Workshops

● Support BLOOM programming, i.e. classes and other participant-facing programs — ensuring consistent

quality and participant experience.

● Provide hands-on workshop facilitation and one-on-one coaching to entrepreneurs on business planning,

operations, and growth strategy.

● Maintain an active advising caseload, documenting client engagement, progress, and outcomes in

BLOOM's tracking system, with consistent follow-up.

● Support Entrepreneurial Collaborative activities and related partner touchpoints.

Internship Program Leadership

● Lead and supervise the YCEA Internship Program, including recruitment, onboarding, task assignment,

and performance feedback.

● Build standard operating procedures and templates so interns can deliver program support reliably.

Grant Writing & Compliance Support

● Support the Executive Director with grant research, writing and coordination, drafting program narratives

and compiling support data for applications.

● Assist with grant contract administration tasks for assigned programs

Outcomes Tracking & Cross-Department Coordination

● Track participant outcomes and program data; contribute to reports used by the Executive Director.

● Coordinate with the Lending Manager and Financing Department and Executive Director to hand off loanready

program participants smoothly into lending pipeline.

Partnerships & Community Engagement

● Build and maintain referral partnerships with community organizations to strengthen program pipelines

and participant access to services.

● Represent BLOOM at community events, workshops, and partner meetings as needed, which could

include advanced scheduled nights and weekends.

Core Competencies:

● 2-4 years of relevant experience in program management, small business technical assistance,

community/economic development, or a related field.

● A bachelor’s degree in business, Economics, Nonprofit Management, or a related field or equivalent

experience is preferred.

● Experience facilitating workshops, coaching, or one-on-one advising with small business owners or

entrepreneurs.

● Comfort using a Customer Referral Management (CRM) or client-tracking system to manage an advising

caseload of small businesses.

● Experience supervising interns, volunteers.

● Strong written communication skills, including grant writing.

● Working knowledge of small business financials and basic financial statements.

● The ability to build trust and work well with diverse stakeholders, partners, volunteers, and the public.

Bonus if you have:

● Bilingual proficiency (English/Spanish).

● Marketing, branding, or content-creation skills (social media, basic design, newsletters).

● Familiarity with CDFIs or community development finance.

● Experience with data tracking.

● Comfort working in a hybrid environment and supporting occasional evening/weekend events.

Why work for us?

We #MakeThingsHappen in YoCo! We have a great team and our job is to wake up daily and make positive

change occur across our County.

We offer competitive benefits that include healthcare, a retirement plan, paid family leave, and tuition

reimbursement. We respect that your personal time is important, that is why we offer paid time off, your birthday

off, vacation leave, and encourage you to utilize it. We can accommodate flexible in-office and remote working.

We respect and encourage community volunteer involvement.

We are a welcoming workplace:

The York County Economic Alliance and Downtown Inc. are Equal Opportunity Employers and are committed to

cultivating an environment where all voices are welcomed, celebrated, and treated with respect. Our mission is to

create equitable economic prosperity.

Read Economic Equity Plan here: https://www.yorkcountyeap.org/

Our organization is dedicated to provide opportunities to all employees and applicants. We do not discriminate on

the basis of race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual

orientation, gender identity or expression, or any other basis protecting employees and applicants under the law.

Interested? Here's how to apply: Send cover letter, resume, salary requirements, and the names/contact

information for three references in one PDF file to: [email protected] with “BLOOM Program and Outcomes

Manager” in the subject line.

Pay: $55,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person