Bloomingdale's Logistics Supervisor - Stanford

About Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from Bloomingdales.com to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview Join our team if you want to build meaningful relationships and work in a fun, collaborative environment of flawless executors who drive our business forward through energy, effort and good humor. As the Hourly Manager, Logistics (HML) you are the player-peer coach working with your team to deliver company standards for all inbound/outbound merchandise. You are a multi-purpose partner supporting merchandise handling and support functions that augment the customer experience and drive productivity; ensuring the customer is first always. Perform other duties as assigned.

All hourly associates are eligible to receive a quarterly bonus incentive, colleague discounts and the opportunity to be a part of an iconic brand. Certain criteria must be met to receive the quarterly bonus incentive.

Essential Functions Build Together

• Working side by side with the team; lead by example, providing regular feedback to receiving colleagues; coaching behaviors and using performance management tools to drive results.
• Teach team about all processing policies, standards, procedures, equipment usage, and safety criteria.
• Recognize performance above standard and celebrate with the individual and the team.
• Promote an open door to welcome concerns from coworkers from all levels and positions.
• Source, interview and hire colleagues for their area to build a high functioning team.
• Ensure that all newly hired support colleagues successfully complete all new hire training and orientation and are transitioned into Bloomingdale's culture.

Make Things Happen

• Use workload projection tools (Pipeline) daily to plan workload completion in advance, and plan movement of staff to concentrate on the unit volume.
• Drive merchandise security standards, all inbound/outbound receiving and merchandise Best Practices and achieve productivity compliance.
• Achieve company compliance standards in all logistics metrics, including Fed Ticket, Return to Vendor (RTV), job out, and transfers.
• Ensure a clean, well-maintained and safe environment by following all Dock/Workplace processing standards, maintenance of receiving dock equipment and store safety standards.
• Partner with Leadership team to maintain daily stockroom standards/safe environment.
• Ensure excellence in presentation, replenishment and markdown execution.
• Participate in seasonal shortage reduction strategies, shortage meetings and seasonal awareness weeks.
• Participate in inventory execution in areas of responsibility.
• Execute all Receiving and Processing Audit standards.
• Partner with the Visual Merchandising Team to participate in Markdowns, Jobouts, RTV, etc. when the workload dictates.
• Address areas of non-compliance.
• Appropriately schedule self and staff to stay within budgeted hours.

Customer First, Always

• Demonstrate customer centric behavior as a role model.
• Review floor ready standard from stockroom to sales floor to deliver positive customer experience as measured on the Net Promoter Score.
• Use a sales-floor-first mentality to execute and deliver markdown completion standards.
• Promote sensitivity to diversity and Bloomingdale's commitment to an environment free of hostility, harassment, or discrimination of any kind.

Dream Big, Be Bold

• Actively participate in weekly Workload Planning meeting/Big Day Strategy development.
• Develop collaborative relationships with the store leadership team; understanding and delivering on all store goals and plans.
• Develop education for selling colleagues on key aspects of receiving in store.

Qualifications And Competencies

• High School Diploma or equivalent required.
• 1-2 years related experience.

Communication Skills

• Able to easily engage in conversation.
• Social ease and quick response to customer needs and inquiries.
• Able to maintain composure in difficult situations.
• Detailed oriented about product knowledge.
• Able to communicate effectively with customers, peers and management.

Mathematical Skills

• Basic math functions to operate register, handle money and make change.

Reasoning Ability

• Able to work independently and as part of a team in a learning environment.

Physical Demands

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
• May occasionally involve stooping, kneeling, or crouching.
• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
• Involves manual dexterity for using keyboard, mouse, and other office equipment.
• May involve moving or lifting items under 10 pounds.

Other Skills

• Strong leadership profile.
• Able to use and navigate multiple technological devices.
• Ability to sell and build a sale through conversational interaction.
• Enjoys meeting and interacting with customers; demonstrates strong interpersonal skills.
• Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures.

Work Hours

• Ability to work a flexible schedule based on department and company needs.
• Regular, dependable attendance and punctuality is required.

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.