Blue Yonder SCPO L2/L3 Support

Job Title: Blue Yonder SCPO Techno-Functional Support Engineer

RGS ID: 10891441

Experience: 6 8 Years

Skill: Blue Yonder SCPO / Demand & Fulfillment

Role Type: L2/L3 Production Support

Role Overview

We are looking for an experienced Blue Yonder SCPO Techno-Functional Support Engineer with strong expertise in Blue Yonder Demand & Fulfillment, PL/SQL, Unix Shell Scripting, and Control-M . The candidate will provide L2/L3 production support, troubleshoot application and data issues, perform RCA, and support supply chain planning processes including forecasting, replenishment, and allocation.

Key Responsibilities

• Provide L2/L3 production support for Blue Yonder SCPO / Demand & Fulfillment applications.
• Understand and support supply chain planning processes such as forecasting, replenishment, and allocation.
• Perform functional issue triage, impact analysis, troubleshooting, and resolution.
• Conduct detailed Root Cause Analysis (RCA) for production incidents.
• Support process improvements, enhancements, and application changes.
• Analyze application and database issues and provide appropriate resolutions.
• Collaborate with business, application, infrastructure, database, and Blue Yonder SaaS teams.
• Support upstream and downstream system integrations and data flows.

Technical Responsibilities

• Develop and maintain PL/SQL scripts, stored procedures, queries, and interfaces.
• Perform SQL query and batch-job performance tuning.
• Analyze data to identify discrepancies and production issues.
• Develop and maintain Unix/Linux shell scripts.
• Monitor and troubleshoot batch processing and data-processing activities.
• Work with Control-M for job scheduling, monitoring, and troubleshooting.
• Support application integrations and data interfaces.

Production Support Responsibilities

• Work within an SLA-driven L2/L3 production support model.
• Handle Incident, Problem, and Change Management activities.
• Monitor application health, batch jobs, and data flows.
• Perform troubleshooting and resolution of critical production issues.
• Ensure timely communication and resolution according to defined SLAs.
• Participate in production releases, testing, and post-release validation.

Required Skills

• Strong hands-on experience with Blue Yonder SCPO / Demand & Fulfillment.
• Strong techno-functional knowledge of Supply Chain Planning.
• Mandatory: PL/SQL.
• Mandatory: Unix/Linux Shell Scripting.
• Good knowledge of Control-M Job Scheduler.
• Experience in L2/L3 production support.
• Strong skills in SQL, data analysis, troubleshooting, and performance tuning.
• Understanding of supply chain planning workflows and data models.
• Experience with application integrations and upstream/downstream data flows.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively with cross-functional business and technical teams.

Preferred / Desirable Skills

• Experience working with Blue Yonder SaaS environments.
• Knowledge of supply chain planning applications and enterprise integrations.
• Experience with performance optimization of database queries and batch processes.
• Knowledge of Incident, Problem, and Change Management processes.
• Experience supporting large-scale enterprise production environments.

Key Skills

Blue Yonder SCPO | Blue Yonder Demand & Fulfillment | PL/SQL | Unix Shell Scripting | Control-M | L2/L3 Production Support Note

The Blue Prism RPA skill mentioned in the source requirements does not align with the Blue Yonder SCPO role. It is recommended to exclude Blue Prism unless the client has specifically confirmed it as an additional requirement.

Send the resume at [email protected]