BM - GL Professional

Key Result Areas

Business Growth Acquisition

• Achieve targets for new CUID creation.
• Drive new customer disbursements as per percentile role benchmarks.
• Ensure net growth and tonnage growth in line with branch plan.

Yield Profitability Management

• Achieve onboarding yield benchmarks
• Drive optimal ticket size, renewal mix, and repeat customer engagement.
• Ensure costefficient branch operations.

Portfolio Quality Risk Management

• Maintain auctiontobook ratio
• Ensure strict adherence to LTV, documentation quality, and purity testing protocols.
• Resolve spurious and bentex cases within defined timelines

Collections Delinquency Management

• Deliver resolution for 030 DPD bucket.
• Monitor overdue accounts and perform timely followup.
• Support recovery actions as per internal guidelines.

Compliance, Audit Goverce

• Achieve audit score as defined, ensure closure of audit findings.
• Maintain zerotolerance on operational deviations and regulatory breaches.
• Ensure accuracy in process, record keeping, and vault management.

Customer Service Branch Experience

• Ensure high service quality, fast turnaround time, and seamless grievance resolution.
• Maintain branch hygiene, safety, and security standards.

People Leadership Productivity

• Lead ABM, Gold Valuer, GLO, and CSE for daily performance.
• Conduct coaching, onthejob training, and reviews.
• Ensure manpower productivity as per branch benchmarks

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.