BMC Helix Designer/Sr. Developer

About Us:

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.

Budget : 70-75K GBP / Annum

Key Responsibilities

• 10+ years of IT experience mostly in BMC Remedy/Helix development and implementation.
• Design, develop, and customize BMC Helix ITSM, Smart IT, Digital Workplace, and Innovation Studio solutions.
• Configure workflows, forms, filters, escalations, active links, SRDs, and service catalog offerings.
• Develop integrations with third-party applications using REST APIs, Web Services, and middleware platforms.
• Gather business requirements and translate them into technical solutions and architecture designs.
• Lead customer workshops, requirement discussions, solution demonstrations, and design reviews.
• Act as the primary interface between customers, business stakeholders, and technical teams.
• Provide technical consulting and recommend best-fit Helix solutions aligned with business needs.
• Perform system upgrades, migrations, deployments, performance tuning, and production support.
• Lead offshore/onshore teams, mentor junior developers, and support project delivery governance.
• Prepare effort estimates, technical documentation, and implementation plans.
• Strong stakeholder management, communication, presentation, and customer coordination skills.
• BMC Helix/Remedy and ITIL certifications preferred.
• Experience in telecom, banking, or large enterprise transformation programs is an advantage.

How To Apply:

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application!

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.