Boardwalk Cottages + Current Cafe Shift Lead

Title: Cafe Shift Lead

Location: Current Cafe and Boardwalk Cottages

Department: Operations

Reporting Relationship: General Manager > Assistant Manager > Shift Lead

Job Summary

The Shift Lead of Current Cafe assists the Manager Team in overseeing Hotel, Cafe, and Retail operations. This role is responsible for taking care of both cafe guests and Cottage guests, and ensuring a positive guest experience. Current Cafe is a fun, upbeat environment where we focus on delicious menu items, great coffee, and community. The cafe is located on the property with Boardwalk Cottages in Long Beach, WA.

Operational Responsibilities

• Greet guests, take orders
• Make espresso and craft cocktails
• Maintain a clean cafe for guests
• Prep + stock product
• Wash dishes in the kitchen
• Answer phone calls to assist guests as needed
• Handle check-ins and checkouts for the Cottages
• Process laundry to help support the housekeeping team
• Complete sidework and delegated tasks to the team (roll silverware, juice fruit…)
• Understand Adrift Hospitality’s Mission, Vision and Values and ensure they are communicated and lived out by the entire Boardwalk Cottages team
• Ensure staff morale is high and that employees are taken care of
• Hold the team to a high standard of service that will create a positive, fun, and memorable experience for our guests
• De-escalate guest issues as they arise and escalate and communicate to leadership as needed.
• Oversee daily operations when GM or AGM is not present. Enforce strong communication between departments and employees
• Identify facilities and maintenance needs and communicate to appropriate team members

Permission to Play Values These values represent the essential, non-negotiable behavioral standards required for every member of our team:

• Kindness - at the heart of our interactions is showing empathy, warmth, and thoughtfulness to make everyone feel welcomed and valued.
• Respect - valuing others' perspectives, time, and contributions. Showing consideration for guests, coworkers, and the community by upholding high standards and handling all interactions professionally.
• Team Player - Collaboration is key to creating memorable guest experiences, so team members are expected to be cooperative, supportive, and reliable. Being a team player means pitching in where needed, celebrating others' successes, and contributing to a positive atmosphere.
• Willing to Learn - be open-minded, ready to improve your skills, embrace feedback, and seek opportunities to grow personally and professionally.

Qualifications

• 2+ years of hospitality experience
• 21+ years old
• Strong leadership skills, including de-escalation and the ability to remain calm under pressure
• Ability to multitask and quickly shift from admin responsibilities to operations
• Understanding and passion for sustainability
• Ability to work 10+ hour shifts when needed
• Maintain a valid Food Handler's Card and MAST permit

Average time spent in operations

100%

Average time spent on admin duties

0-1 hours

FLSA (overtime eligibility)

Non-Exempt

Physically Demanding

95%

Customer Facing

95%

Weekend and evening shifts

Yes