Bodyshop Advisor

Full Job Description – Automobile Bodyshop Advisor

Key Responsibilities:

• Attend customers visiting the bodyshop and understand accident damage and repair requirements.
• Conduct detailed vehicle walk-around inspections and record all visible damages.
• Open and maintain bodyshop job cards in DMS with accurate customer and vehicle details.
• Prepare repair estimates covering parts, denting, painting, labour, and other required work.
• Explain repair scope, estimated cost, insurance process, and expected delivery timelines to customers.
• Coordinate with insurance companies and surveyors for inspections, approvals, supplements, and claim documentation.
• Obtain customer approval for non-insurance, depreciation, additional, or uncovered repair costs.
• Coordinate with denters, painters, technicians, parts, insurance, and workshop supervisors for timely completion of repairs.
• Monitor repair progress and regularly update customers regarding vehicle status and expected delivery.
• Identify additional damage discovered during repairs and obtain necessary approvals before proceeding.
• Ensure required parts are ordered and available to minimise repair delays.
• Coordinate final quality inspection before vehicle delivery.
• Explain completed repairs, insurance settlement, customer liability, and final invoice at delivery.
• Maintain complete records of estimates, approvals, insurance documents, repairs, and customer communication in DMS.
• Follow up with customers after delivery and assist with complaint resolution.

Required Qualifications & Experience:

• **1–4 years of experience as a Bodyshop Advisor in an automobile dealership **
• Diploma/ITI/Degree in Automobile or Mechanical Engineering preferred.
• Experience handling motor insurance claims and surveyors will be preferred.

Required Skills:

• Good understanding of automobile body repairs, denting, painting, and accident repair processes.
• Ability to inspect vehicle damage and prepare accurate repair estimates.
• Basic understanding of motor insurance claims, depreciation, survey, and approval processes.
• Strong customer handling and communication skills.
• Good coordination and follow-up ability.
• Comfortable using DMS and basic computer applications.
• Ability to coordinate effectively with insurance companies, surveyors, technicians, and parts departments.
• Good problem-solving and complaint-handling skills.
• Strong focus on repair quality, turnaround time, and customer satisfaction.
• Valid driving licence preferred.

Key Performance Indicators (KPIs):

• Bodyshop revenue.
• Number of vehicles handled.
• Average repair order value.
• Estimate-to-approval conversion.
• Insurance claim approval turnaround time.
• Bodyshop repair turnaround time (TAT).
• On-time vehicle delivery.
• Labour and parts revenue.
• Repair quality and repeat repair percentage.
• Customer satisfaction / CSI.
• Customer complaint resolution.

Work Location:

Ludhiana, Punjab – In Person

Job Type:

Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person