BOMD Associate

Job Summary: The Branch Operation Management Associate is primarily responsible for training branch employee in the new ERP system and serving as the help desk resource for Oracle-related issues. This role ensures smooth ERP adoption, provides front line technical support,and coordinates with IT and Operations for issue resolution.

KEY RESPONSIBILITIES:

1. ERP Training Conduct - training sessions for branch personnel on the new ERP system, ensuring proper understanding and compliance with operational workflows.

2. Oracle Help desk Support - Act as the first point of contact for Oracle-related issues, troubleshooting problems, and escalating unresolved cases to IT.

3.Issue Documentation Record and track ERP/Oracle issues,maintaining logs for monitoring and reporting.

4.Process Guidance Provide guidance to branch staff on ERP processes, ensuring adherence to standardized procedures.

5. Coordination with IT Collaborate with IT and Operations teams to resolve system issues and implement updates

6.Continuous Improvement Identify recurring issues and recommend process or system improvements.

Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or related field.
• Experience in ERP systems (preferably Oracle) and help desk support.
• Strong communication and training skills
• Analytical and problem-solving abilities.
• Proficiency in MS Office and ERP reporting tools.

Core Competencies:

• Technical Proficiency- Skilled in ERP/Oracle systems and troubleshooting.
• Training & Facilitation- Ability to conduct effective training sessions.
• Customer Service Orientation- Provides responsive support to branch staff.
• Documentation & Reporting- Maintains accurate records of issues and resolutions.
• Collaboration- Works effectively with IT and Operations teams.