Booking/ Accounting Staff

About the role

The Booking/ Accounting Staff is responsible for managing guest reservations while ensuring accurate billing, payment collection, and financial record-keeping. This role supports both operational coordination and accounting functions by maintaining organized records, processing transactions, and delivering excellent customer service.

Key responsibilities

• Manage and process guest bookings for island hopping, diving, and other tour activities, ensuring accuracy and timely confirmation.
• Arrange hotel accommodations, transportation, and guest transfers including airport pick-ups and other requested destinations.
• Coordinate closely with the Operations Team to organize customized guest activities and special requests.
• Prepare billing statements, invoices, and official receipts for guests and partner agencies.
• Monitor and ensure timely collection of payments, including follow-ups on outstanding balances.
• Record and track all financial transactions related to bookings, ensuring accuracy and proper documentation.
• Maintain organized records of reservations, payments, and guest preferences for efficient tracking, reporting, and audit purposes.
• Assist in basic accounting tasks such as reconciliation, reporting, and documentation of expenses and revenues.
• Communicate promptly and professionally with guests regarding booking details, payment status, schedules, and inquiries.
• Handle booking changes, cancellations, and assist in resolving guest concerns related to reservations, billing, and scheduled activities.

About you

• Bachelor's degree in Accounting, Finance, Tourism, Hospitality Management, or related field.
• Experience in reservations, billing, or accounting functions is an advantage.
• Basic knowledge of accounting principles and financial processes.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Proficient in MS Office (especially Excel) and/or accounting/booking systems.
• Detail-oriented with strong numerical and problem-solving skills.