Booking Assistant (Logistics)

Main Purpose of Role:

• Receive, analyze, process, confirm, adjust, and cancel bookings via platforms/EDI (e.g., INTTRA, MyZIM), covering general cargo, IMO, reefer, OOG, etc., in line with established KPIs.
• Provide customer service and support via email (ZRM) and telephone, mainly regarding Customer Service (CS) matters, as well as handling Sales Leads received from overseas offices.
• Monitor cargo readiness, deadlines, container status, and VGMs, proactively managing deadlines to minimize cargo rollovers and ensure shipment readiness.
• Handle LAR requests and provide general customer support throughout the pre-shipment process.

Requirements

• Degree in Trade International business, or related areas
• Upper intermediate to advanced English level
• Office 365 mainly excel and word
• Customer Service Ability
• Multi-task
• Customer-oriented