Booking Coordinator (Part-Time)

Help families plan the best day of their kid's year.

Characters IO brings beloved storybook and party characters to birthdays and events across Southern California. When a parent reaches out about a party, you are the friendly voice that turns their inquiry into a booked celebration. No cold calling, no selling to strangers. Every person you talk to already wants what we do.

About this role

This is a part-time position covering the days our full-time coordinator is off. The schedule alternates between two set weeks:

Schedule

• Week A: Monday, Saturday, Sunday
• Week B: Monday, Thursday, Friday

Week A and Week B repeat every other week, so you'll work 3 days every week, including every other weekend.

What you'll do

Respond to inquiries by text, email, and phone, and help excited parents pick the perfect character for their event. Send booking links and confirm payments. Keep our CRM organized so every lead gets a fast, personal response and nothing slips through the cracks. Assign performers to booked events and confirm the details with them. Keep the event calendar accurate.

What we're looking for

A warm, upbeat communicator who writes friendly, professional texts and emails. Organized and detail-oriented. Comfortable working across texting, email, phone, and a CRM (we use Pipedrive, and we'll train you). Reliable availability for the full schedule above, including every other weekend, because weekends are party days. Customer service, scheduling, booking, or front-desk experience is a plus.

What you'll get

Starting at $22 per hour. Paid training with a clear, step-by-step playbook, so you'll never be guessing at what to do. A happy niche: your customers are planning birthday parties, not filing complaints. A small, supportive team where your work is visible and appreciated.

Location

Part-time, in person at our Santa Ana, CA office.

If you love making someone's day and keeping things running smoothly behind the scenes, we would love to meet you.

Pay: From $22.00 per hour

Application Question(s):

• This part-time role alternates weekly. Week A: Monday, Saturday, Sunday. Week B: Monday, Thursday, Friday. Are you available for both weeks of this schedule?

Work Location: In person