Booking Officer

Core Competencies:

• Ethics. Works with integrity; Upholds organizational values
• Dependability. Follows instructions, and responds to management direction; results oriented and committed to achieving objectives and tasks as required
• Teamwork and Collaboration. Exhibits objectivity and openness to other’s views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively
• Professionalism. tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration; Accountable for all actions and decisions
• Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values
• Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
• Decision Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results

Job Overview:

The Booking Officer plays a key role in ensuring the smooth coordination of client and contractor bookings within a fast-paced office environment. This position is responsible for managing booking enquiries, efficiently allocating jobs, and maintaining strong communication with both clients and contractors to support daily operational targets.

Tasks required:

• Manage client and contractor booking enquiries and job allocations in a fast-paced office setting.
• Respond promptly to telephone calls, emails, and portal requests, facilitating bookings and assigning tasks to interpreters.
• Ensure efficient workflow and meet daily targets by prioritizing job allocation effectively.
• Allocate a minimum of 150-180 bookings to contractors each day.

Qualifications & Skills:

• Demonstrated professional demeanour, particularly in high-pressure situations.
• Exceptional short and long-term memory to retain crucial booking details and client information.
• Strong attention to detail, maintaining focus on daily tasks throughout the day.
• Honesty, punctuality, and a strong sense of responsibility for all assigned tasks.
• Proactive approach to resolving booking issues, including finding solutions and collaborating with linguists for optimal job assignments.
• Adherence to company procedures and policies at all times
• Proficient typing skills, with basic knowledge of MS Outlook and database usage.
• Outstanding interpersonal, written, and verbal communication skills.
• Ability to provide two references from previous employers.
• Strong problem-solving abilities, ensuring customer satisfaction through innovative solutions.
• Effective multitasking skills, adapting to the daily challenges and responsibilities of the role.
• Besides Qualifications/Skills, candidates must be used to working in a fast paced and target driven environment and working under real pressure of meeting daily targets.

Pay: Php30,000.00 - Php45,000.00 per month

Work Location: Remote