Booking Support Specialist – Hotel Account

Customer Service Representative – Hotel Reservations Account | Up to ₱27,000 MonthlyReady to Check In to a New Career?

Getting started in hospitality or reservations can feel challenging when many BPO opportunities ask for previous experience. You may be looking for better income, a stable career, and a chance to build customer service skills—but you're not sure where to begin.

At Sapient, you can start without previous BPO, hotel, or reservations experience. With paid training and hands-on experience, you'll assist customers with hotel bookings, availability, changes, and reservation concerns while developing valuable communication and problem-solving skills.

Start where you are. Learn the role. Level up with Sapient.

What's in It for You?

• Up to ₱27,000 monthly
• HMO from Day 1
• Paid training
• Performance incentives
• Night differential
• Overtime pay
• Holiday pay
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs
• Career growth opportunities

Qualifications for a Hotel Reservations Account Customer Service Representative

• High School, Senior High School, or College Graduate
• No BPO, call center, hotel, or reservations experience required
• Fresh graduates and first-time job seekers are welcome
• Career shifters are welcome
• Good English communication skills
• Customer service and problem-solving skills
• Good attention to detail
• Basic computer skills
• Willing to learn reservation systems and processes
• Willing to work onsite in Metro Manila
• Willing to work shifting schedules, including weekends and holidays when required

Hotel Reservations Account Customer Service Representative Job Responsibilities

As a Hotel Reservations Account Customer Service Representative, you will:

• Assist customers with hotel reservations and booking inquiries
• Provide information about room availability, rates, and booking details
• Handle booking changes, cancellations, and rebooking requests
• Explain hotel policies, amenities, and reservation details
• Process special requests and reservation updates
• Address customer concerns and provide appropriate solutions
• Document customer interactions using company systems
• Escalate complex concerns when necessary
• Follow account procedures and service standards
• Meet quality, productivity, and customer satisfaction goals

Ready to Level Up Your Hospitality Career?

No hotel, reservations, or BPO experience? No problem.

If you're ready to earn, learn, gain valuable customer service experience, and build your career in hospitality, take your first step with Sapient.

Apply today. Start where you are. Level up with Sapient.

Pay: Php19,000.00 - Php27,000.00 per month

Benefits:

• On-site parking
• Paid training
• Promotion to permanent employee

Work Location: In person