Bookings Administrator

Bookings & Office Administrator

Atlantic Executive Travel LtdLocation: Rochdale, Greater Manchester
Salary: £25,000–£28,000 per annum, depending on experience
Job Type: Full-time, Permanent

About the role

Atlantic Executive Travel Ltd is looking for an organised, reliable and proactive Bookings & Office Administrator to join our team.

We are a growing coach and passenger transport company providing transport services to a range of corporate clients, schools, organisations and private customers.

This is a varied, hands-on role for someone who enjoys keeping things organised, speaking to customers and making sure the day-to-day running of an office operates smoothly.

You will be responsible for managing bookings, contacting customers to confirm journey details, handling general administration, answering telephone calls and providing support with invoicing and payment queries.

You will work closely with our Operations and Finance teams to ensure customers receive a professional service and bookings are processed accurately.

Key responsibilities

Bookings and customer coordination

• Enter and manage customer bookings using our booking management system.
• Contact customers to confirm pickup times, locations, journey details and other requirements.
• Make follow-up calls to customers ahead of scheduled journeys.
• Update bookings when changes are required and ensure records remain accurate.
• Communicate booking information to the relevant members of the team.

Customer service and reception

• Answer incoming telephone calls and respond to customer emails.
• Deal professionally with general enquiries and customer requests.
• Record customer complaints and pass them to the Operations Manager for investigation and resolution.
• Keep customers informed of updates and direct enquiries to the appropriate department.

General administration

• Maintain accurate customer records, booking information and office documentation.
• Manage incoming emails and ensure queries are dealt with promptly.
• Complete routine data entry and administrative tasks.
• Provide general office support to the management team.

Invoicing and finance support

• Assist with preparing and issuing customer invoices.
• Check booking information and supporting records before invoicing.
• Contact customers regarding outstanding invoices and overdue payments.
• Liaise with the Finance team to resolve payment queries and maintain accurate records.

About you

We are looking for someone who is dependable, organised and comfortable taking responsibility for their work.

The ideal candidate will have:

• Previous experience in administration, reception, bookings or customer service.
• Excellent telephone manner and written communication skills.
• Good organisational skills and attention to detail.
• Confidence communicating with customers and following up outstanding queries.
• Basic numerical skills and confidence dealing with invoices and payments.
• Good IT skills, including Microsoft Outlook, Word and Excel.
• The ability to manage several tasks and prioritise work in a busy office.
• A professional, positive attitude and a willingness to help wherever needed.

Experience in transport, coach hire, logistics, travel or a similar customer-facing industry would be an advantage, but is not essential.

What we offer

• Competitive salary of £25,000–£28,000, depending on experience.
• Full-time, permanent employment.
• A varied role with opportunities to develop your skills.
• A supportive working environment within an established transport business.
• The opportunity to take ownership of your work and make a real contribution to the business.

How to apply

If you are an organised all-rounder who enjoys administration, customer communication and keeping things running smoothly, we would like to hear from you.

Please submit your CV through Indeed, outlining your relevant experience and availability.

Pay: £25,500.00-£28,000.00 per year

Benefits:

• Casual dress
• Company pension
• On-site parking

Work Location: In person