Bookings & Operations

About the role

NQSS & TFH Hire Cairns is a growing Far North Queensland business supplying temporary fencing, portable toilets, luxury showers, ensuites and site equipment to the construction, events and civil industries.

We are looking for a motivated and organised person who wants to grow with our business and take advantage of the opportunities that come with an expanding operation.

This is a hands-on coordination role combining customer service, bookings and daily operations. You will work closely with management, customers, drivers and our yard team to coordinate jobs and make sure equipment is clean, prepared and ready to go.

While primarily office-based, this is not a sit-behind-the-desk role. You will be expected to get out into the yard, check equipment, work with the team and help make sure the day runs smoothly.

This role is critical for our business, and we’re looking for the right person who really cares.

We will give you FULL training. We are more interested in your ability to get results and willingness to learn and determination to succeed, than your years of experience.

Key responsibilities

• Answer phone calls and emails and provide professional, friendly customer service.
• Enter, manage and update bookings and jobs in computer and job management systems.
• Work with customers to confirm hire requirements, delivery details and site information.
• Coordinate with the yard team to ensure equipment is prepared and ready for each booking.
• Carry out pre-departure checks on portable toilets, luxury showers, ensuites and other hire equipment.
• Assist with general office administration and keep records accurate and up to date.
• Work closely with the Yard Manager, drivers and management to keep daily operations running efficiently.
• Help resolve customer and operational issues quickly and professionally.
• Follow up on outstanding information and make sure nothing gets missed.

About you

• Previous experience in bookings, logistics, construction, hire, events, hospitality or a similar operational role.
• Strong organisational and time-management skills.
• Confidence dealing with customers by phone, email and in person.
• Good computer skills, including Microsoft Office, email and job management systems.
• The ability to work independently and take ownership of your responsibilities.
• A practical, hands-on attitude and willingness to get out into the yard when required.
• The confidence to inspect equipment and speak up when something is not up to standard.
• The ability to remain calm and professional in a busy environment.
• Current Australian Driver Licence.
• Ability and willingness to work both in the office and around the yard when required.

About us

We are a leading supplier of temporary fencing, portable toilets, luxury showers, ensuites and site equipment for construction, events and civil projects throughout Far North Queensland. We are part of one of Australia's leading hire companies with a growing local operation in Cairns.

Benefits

• Competitive salary package.

• Bonus incentives for the right candidate.

• Full-time, stable employment.

• Long-term career opportunities with a growing business.

• A supportive, practical team where no two days are the same.

• The opportunity to be part of the next stage of growth and the opportunities that come with an expanding operation.