Bookings Coordinator

The Manufacturers' Organisation | Make UK

You will be responsible for managing Health & Safety (EHS) training bookings from start to finish, ensuring courses are arranged accurately and delivered on time. The role involves coordinating with clients, trainers, external suppliers and venues, alongside maintaining accurate records and meeting service levels.

Key Responsibilities

• Review and manage client training requests, ensuring booking forms are complete and accurate.
• Source suitable Health & Safety training courses through third-party suppliers.
• Liaise with trainers and associate trainers to arrange travel, accommodation and other logistics.
• Send Outlook calendar invitations and joining instructions using the correct templates.
• Book suitable venues and coordinate availability with trainers and suppliers.
• Manage client queries and resolve booking discrepancies, escalating issues to the Manager when needed.
• Meet service levels and KPIs, ensuring bookings are completed accurately and on time.
• Maintain accurate records using Excel spreadsheets and the SharePoint tracker.
• Check calendar invitations, purchase orders, joining instructions and booking information for accuracy.
• Keep the team and Manager updated on any issues or challenging bookings.
• Manage printing requirements for training courses and ensure materials are ready in advance.
• Monitor stationery and printing stock and order supplies when required.
• Follow established processes and seek guidance when needed.

Skills and Personal Attributes

• Strong Excel skills are essential, including the ability to manage multiple spreadsheets.
• Confident using Outlook and Microsoft Teams.
• Highly organised, with excellent attention to detail.
• Able to manage competing priorities and changing workloads.
• Accurate and thorough, with the ability to follow processes and procedures.
• Takes ownership of bookings from start to finish.
• Good problem-solving skills and a proactive approach to resolving issues.
• Open to feedback and willing to learn.
• Able to support the Manager and wider team when required.

Working Hours and Benefits

• Hours: Monday to Friday, 9am–5pm, with a 30-minute lunch break.
• No weekend or bank holiday working.
• Hybrid working available once training is complete and you are confident in the role.
• 26 days’ annual leave, plus bank holidays (three days to be reserved for the Christmas shutdown).
• Discounted breakfast and lunch on site.
• Private healthcare discounts.
• Free on-site parking.
• Flexible working hours.
• Matched pension contributions of up to 8%.
• Life assurance.

With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for manufacturing industry in the UK. Make UK has the close ear of Government and is a trusted provider of essential services for world leading manufacturing companies across the country. Everything we do is designed to inspire British manufacturers to compete, innovate and grow.

Make UK staff enjoy a good benefits package and values a diverse workforce and welcomes applications from all sections of the community. Benefits to include, but not limited to: Free parking, meal service on site, no bank holiday/weekend work, flexible hours, health cover, matched pension contributions up to 8%, and life assurance.

We are committed to supporting the Armed Forces Community and we recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation and have pledged to support this by signing up to the Armed Forces Covenant.

Our Values at Make UK: Inclusivity & Diversity, Integrity, Innovation, & Collaboration