Bookseller

Description:

Role Snapshot

Booksellers are the face of Lovestruck Books & Cafe and the primary architect of our guest experience. This role involves a blend of customer service, active selling, merchandising, and essential operational support. Beyond daily retail operations, Booksellers are a vital part of our events team helping to bring our calendar of author signings, themed release parties, community gatherings and more to life.

Key Responsibilities

Leadership, Coaching & HR Management

• Customer Engagement: Provide exceptional service by greeting customers, handselling titles through knowledgeable book recommendations across genres, and ensuring a positive, inclusive shopping experience.
• Event Support & Execution: Actively participate in the lifecycle of store events, including physical setup and breakdown (moving furniture/displays), guest check-in, providing on-site assistance to ensure events run smoothly, and more.
• Sales & Operations: Utilize POS systems for transactions, handle online and special orders, and assist with daily store operations such as shelving and maintaining organizational standards.
• Merchandising: Collaborate on creative book and merchandise displays to highlight trending titles and seasonal themes.
• Content Creation: Write engaging staff picks and shelf-talkers for in-store displays and social media platforms to drive community engagement.
• Problem Solving: Address customer inquiries and resolve complaints promptly to maintain high levels of satisfaction.
• Store Harmony: Support the Cafe & Bar team as needed, help maintain a tidy shared space, ensure a seamless transition for guests between the retail and hospitality areas.
• Evolving Scope: Perform other related duties, tasks, and special projects as assigned by store leadership to support the shifting needs of the business.

Requirements:

What You’ll Bring

• Prior experience in a high-traffic retail or service environment; bookstore experience is highly preferred.
• A passion for books and literature; interest in romance literature preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Excellent time management skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Basic computer and cash handling skills.
• Ability to be on your feet for long periods of time and able to lift up to 50 lbs independently.
• Availability: Available for a variable schedule including evenings, nights, events, and holidays.