Bourbon Steak Server Assistant - Full Time

About US The JW Marriott Nashville Hotel offers the ideal location for leisure, business and meeting guests in the heart of downtown Nashville, adjacent to the state-of-the-art Music City Center. The first-to-market JW Marriott property includes 533 guestrooms, inclusive of 37 suites, along with a broad array of amenities. The 33-story hotel features 50,000 square feet of indoor function space, an expansive 10,000 square-foot outdoor pool and lounging deck overlooking the city skyline, Bourbon Steak by Michael Mina, as well as a 15,000 square foot event lawn.

Owned and operated by Turnberry, the JW Marriott Nashville is located at 201 8th Ave. South, Nashville, TN. To learn more, visit the official JW Marriott Nashville website or follow the hotel on social media via Facebook , Instagram and Twitter .

Position Summary The Server Assistant is responsible for overseeing table maintenance, maintaining the flow of service and assisting the servers in the dining room. Duties include: clearing food & utensils from tables, resetting, bread & water service, monitoring guest satisfaction and assisting the kitchen in expediting the service process. Must be pleasant, conscientious, and professional with excellent knowledge of food and alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations and quality service.

Responsibilities

• Understand and perform job duties to the expectations of MARRIOTT and the restaurant Service, Food, Beverage, and Wine manuals
• Perform all side work applicable to assigned station
• Participate in Pre-Shift meetings and learn new menu items
• Welcome all guests and ensure guests receive responsive, professional, and gracious service at all times
• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have
• Liaise with server to ensure communication at all times about wants and needs of guests
• Busses tables
• Sets tables
• Stocks stations
• Performs Bread service
• Serves and refills water
• Prepares and serves coffee and tea
• Maintains the cleanliness of the dining room
• Stocks and organizes linen
• Polishes china, glass and silverware
• Maintain a clean, safe environment all times in the Dining Room and all service stations
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the restaurant employees and guests
• Perform additional duties and projects as assigned

Qualifications

• Ability to speak, read, write and understand English
• Requires good communication skills, both verbal and written
• Must possess basic computational ability
• Must have complete knowledge of and use the service guidelines outlined in the Food Runner Manual
• Professional demeanor appropriate for a luxury environment

Education

• High school or equivalent education required

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