Boutique Manager

About the business and the role

Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. Our House is an open and highly-focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves. By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent.

To go further, with Dior.

Job tasks and responsibilities

We are looking for an experienced, Full-Time Boutique Manager to lead our business in our Doncaster Dior Boutique!

The ideal candidate will possess a proven track record in retail management, with significant experience in team leadership and a strong ability to drive sales targets. In addition, we are looking for someone who can elevate our brand experience through:

• Upholding Luxury Standards: Ensuring the boutique consistently meets and exceeds our brand's luxury standards in visual merchandising, store presentation, and operational excellence.
• Team Elevation: Developing, mentoring, and inspiring the boutique team to achieve their full potential, fostering a culture of high performance, professionalism, and continuous improvement.
• Exceptional Client Experience: Delivering unparalleled client service, fostering strong client relationships, and ensuring every client interaction reflects the exclusivity and prestige of our brand.

We are looking for someone who can inspire and motivate a team, while also effectively managing the day-to-day operations of our Chadstone boutique to achieve and exceed business objectives.

Key responsibilities in this role include:

• Ensuring the achievement of counter sales targets in line with business objectives and KPIs
• Setting and driving individual and team objectives
• Ensuring the delivery of the highest level of service to our customers with a client-centric mindset
• Leading the team on clienteling and CRM activities
• Managing, motivating, and developing team members
• Maintaining operational excellence on counter (including planning shifts, sales analysis and reporting, stock management and ordering, maintaining visual merchandising standards, and utilising digital tools to maximise business and team performance)

Skills and experience

The successful candidate will possess:

• At least three years of experience as a business, counter, or boutique manager responsible for managing teams of 3+.
• Minimum 5 years' experience in the cosmetics or luxury retail environment.
• Superior selling skills and a proven ability to achieve their individual sales targets through legendary customer service
• Experience of handling and executing well planned and successful prestigious brand events
• A proven ability to manage, motivate, coach and develop a team
• Impeccable grooming and personal presentation
• Proactive and results/business-oriented
• Strong numerical, organisational and PC skills (Outlook, Word and Excel)
• An ability to build and maintain a loyal client base through exceptional service and communication
• A strong desire to succeed and a passion for beauty!

Please note that all successful candidates will be required to work retail trading hours, which includes weekends and late-night shopping. If you see yourself as a member of a true luxury house, working in a Parfums Christian Dior Beauty Boutique then apply now!