Boutique Manager (m/w/d)

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You have a proven managerial experience, an entrepreneurial mindset, you are audacious, curious, positive, flexible, organized, and reliable with a passion about sharing your experience to develop and inspire your team.

You have strong communication and interpersonal skills while being result and client-driven to achieve excellence.

What are we expecting from you?

Reporting to the Retail Director, you will be responsible to steer the growth of your boutique in terms of sales, client satisfaction and team development, offering an outstanding in-store experience while embodying Maison values. To that extent you will:

• Drive business – managing the team along with setting individual objectives and priorities, ensuring boutique targets are achieved notably in terms of sales and client satisfaction;
• Act as an ambassador – introducing the Maison universe, its history, creations and sources of inspirations, promoting the Maison across local communities;
• Offer a high level of service – driving customer service activities, making sure we offer an outstanding in-store experience;
• Develop the team – building a complementary team, coaching team members, following-up improvement, recruiting new profiles, nurturing the team’s knowledge and its positive mindset;
• Run efficient and compliant in-store operations – supervising boutique operations and back-office activities, ensuring policies are respected, growing operational excellence.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.