Boutique/ Store Manager

Key Accountabilities

Sales & Commercial Performance

• Lead the boutique in achieving and exceeding sales targets and commercial objectives.
• Develop and implement effective sales strategies to drive sustainable business growth.
• Monitor individual and team KPIs and take appropriate action to maximize performance.
• Identify opportunities to grow the boutique s client base and strengthen its position within the Riyadh luxury market.
• Maintain an active presence on the sales floor and personally support high-value and strategic transactions.

VIP Clienteling & Business Development

• Build, develop, and maintain strong relationships with VIP, VVIP, and high-net-worth clients.
• Proactively develop new client relationships through networking, referrals, events, and personalized outreach.
• Maintain an in-depth understanding of key clients, including their preferences, purchasing history, and future requirements.
• Ensure consistent and professional follow-up with existing and prospective clients.
• Leverage an established network within the Saudi luxury market to generate new business opportunities.

Team Leadership & Development

• Lead, motivate, coach, and develop the boutique sales team.
• Establish clear individual objectives and monitor performance against agreed targets and KPIs.
• Conduct regular sales briefings, coaching sessions, and performance reviews.
• Ensure the team maintains excellent knowledge of luxury watch collections, products, brand heritage, and luxury selling techniques.
• Foster a professional, collaborative, performance-driven, and client-focused boutique culture.

Boutique Operations

• Oversee all day-to-day boutique operations and ensure compliance with company procedures and standards.
• Ensure the highest standards of boutique presentation, grooming, visual merchandising, product display, and overall client experience.
• Monitor stock levels, inventory movements, product security, and relevant operational controls.
• Ensure accurate and timely sales reporting and administrative documentation.
• Coordinate with management and relevant support teams regarding boutique requirements, stock, client requests, events, and operational matters.

Brand Representation

• Act as an ambassador for the luxury brand and consistently represent the brand with professionalism, discretion, and sophistication.
• Ensure every client interaction reflects the standards expected within an international haute horlogerie environment.
• Develop strong knowledge of the luxury watch market, competitors, industry developments, and client trends in Saudi Arabia.

Flexibility to work according to luxury retail trading hours and business requirements.

Desired Candidate Profile

We are Looking for

• 3 5 years of relevant management experience within a luxury watch or fine jewellery boutique.
• Proven track record of achieving and exceeding commercial and sales targets.
• Demonstrated experience leading, motivating, and developing high-performing luxury retail teams.
• Strong experience managing VIP, VVIP, and high-net-worth clientele .
• Excellent clienteling, networking, and relationship-management capabilities.
• Strong knowledge of the Saudi luxury retail market, preferably Riyadh .
• An established network and/or client portfolio within the Saudi luxury market is highly desirable.
• Excellent leadership, communication, negotiation, and interpersonal skills.
• A sophisticated, polished, and professional presentation appropriate for a high-luxury boutique environment.
• Strong commercial awareness and attention to detail.
• Fluency in Arabic and English .