Boutique Supervisor

ABOUT THE COMPANY

Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day.

Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?

YOUR MISSION

We’re currently recruiting for:

• 1 x Full-Time Boutique Supervisor

Reporting to the Boutique Manager, the successful candidate will act as brand ambassador in our Chatswood Boutique.

KEY RESPONSIBILITIES

In addition to maximising sales opportunities and developing potential clients, you will be:

• Driving the sales and results.
• Building collaborative working relationships with both customers and team members.
• Maintaining exceptional store presentation and visual merchandising.
• Ensuring excellent level of customer service reflected in your boutique and maintain effective relationships with customers.
• Providing an unforgettable experience in store.
• Assisting with coaching and training the retail team. Provide all team members with all the necessary tools to perform their job: training, merchandising, display, incentives, catalogue, product assortments.
• Assisting with VIP nights and corporate events
• Assisting with management reporting on financials and performance as required.
• Inspiring the team to be in line with company and brand objectives
• Achieving business targets, KPI's and goals through providing exceptional customer service
• Implementing a culture of coaching in the store
• Supporting the Boutique Manager – performance management, motivation, training, recruitment and career development
• Suggest Incentive schemes which will motivate the team.

SKILLS AND EXPERIENCES

At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and who balance well the 'think' and 'do'. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style & charisma!

To be successful in this position, you will possess the following:

• 2+ years of retail management experience
• Self-motivated
• Must possess a passion for retail, timepieces or jewellery
• Good luxury sense and Customer mindset
• Strong team player with excellent verbal and written communication skills
• The willingness to act as a brand ambassador

We encourage you to apply even if you do not meet all the criteria listed.

Would you like to learn more about our teams’ day-to-day work and our company culture? Discover employee testimonials as well as our internal programs and initiatives on our LinkedIn Retail Life page.

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.

LVMH W&J and TAG Heuer is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.

Due to a high volume of interest, only shortlisted applicants will be contacted.