Box Office and Database Coordinator

The Box Office and Database Coordinator reports to the Director of Finance and Box Office and is responsible for maintaining the Patron Manager database and performing a variety of donation and ticketing tasks to meet the organization needs, as well as respond to and address patron needs related to the box office and front of house at events.

Primary Duties and Responsibilities:

• Implement and ensure best practices as it relates to Box Office operations and the PatronManager database.
• Respond to and resolve box office inquiries relative to ticketing and event attendance needs. Answer the main box office phone line and manage the box office email.
• Coordinate front of house at all concerts, including coordinating coverage of box office and ensuring staff has all needed materials and information. Maintain scanners and payment terminals for ticketing..
• Work the box office check-in table at all concerts/events for Mainly Mozart and Mainly Mozart Youth Orchestra (as needed), scanning tickets, giving seat assignments, and answering patron questions.
• Qualify patrons in Patron Manager from on-line donations, sign-ups and ticket orders.
• Perform data entry tasks including updating patron information in Patron Manager.
• Process credit card donations and record all donations from other sources in Patron Manager.
• Generate donor acknowledgement letters and ensure donations are acknowledged in a timely manner. Send receipts by mail or email after approval and signature.
• Process ticket/subscription sales, exchanges, and complimentary ticket requests..
• Develop and deliver clear and accurate reports for subscriptions, ticket sales, inventory management and donations.
• Generate targeted and segmented lists for direct mail, email promotions and donor solicitations.
• Create and maintain ticketing, donation, and tuition/audition pages for the website..
• Perform database maintenance tasks to ensure accurate donor data. Maintain and update all patron badges and calculated fields.

Successful candidate should have a minimum of three years box office experience in a performing arts organization, strong CRM skills (Patron Manager experience a major plus), strong communication skills, sales and interpersonal skills, ability to manage multiple tasks, and attention to detail. Experience with IT system administration a plus.

Salary commensurate with experience.

Founded in 1988, Mainly Mozart is a 501©3, not-for-profit corporation based in San Diego, California, that produces an annual June All-Star Orchestra Festival, year-round youth orchestra, chamber music and special events.

Please submit resume with cover letter to [email protected]

Pay: $25.00 - $28.00 per hour

Expected hours: 25.0 – 32.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Application Question(s):

• Are you available to work nights and weekends when we have a ticketed event?

Education:

• High school or equivalent (Preferred)

Experience:

• box office or database administration: 3 years (Preferred)

Ability to Commute:

• San Diego, CA 92114 (Required)

Work Location: In person