Box Office Associate

About the Organization

The Glen Echo Park Partnership for Arts and Culture (the Partnership) is a nonprofit organization that manages the programs and facilities at Glen Echo Park, a vibrant arts and cultural center located in Montgomery County adjacent to Bethesda and the Town of Glen Echo. The Park is a community of artists, educators, dancers, and performers who share their knowledge and expertise with participants and audiences of all ages and skill levels. The Glen Echo Park Partnership is dedicated to encouraging public participation in all that the Park has to offer.

About the Opportunity

The Partnership seeks a Box Office Associate to assist patrons and groups with ticket and event information, purchases, exchanges and inquiries, and ensures a smooth and efficient ticketing process. The ideal candidate has strong customer service skills and is excited to support ticketing sales at puppet theater performances, social dances, concerts, and other events held at Glen Echo Park.

Job Title : Box Office Associate

Department : Operations

Reports to (Position) : Box Office Manager

Hours : Part-time, 12-15 hrs/wk

FLSA Status : Non-Exempt

Pay Type : Hourly

Salary Range : $16.50 - $18.50

Work Schedule and Hours

• This is a regular, part-time hourly position, working on-site an average of 12-15 hours per week as scheduled
• Normal shifts will be during the hours of 9:00 am to 3:00 pm, with evening shifts typically occurringFriday - Sunday with varied hours between 6:00 pm to 1:00 am. There may be scheduled shifts outside of these hours as needs are identified.
• Scheduled shifts will be confirmed on a monthly basis. Occasional coverage for other team members as needed.

Benefits

• Sick and Safe leave
• 401K available after 12 months (up to 5% of salary matched, no vesting)

Duties & Responsibilities

Information and Box Office

• Answer in-person, phone and email inquiries about performances, tickets, and group sales
• Process online, phone, and in-person ticket sales including special requests
• Facilitate group sales and visits to the Park, assist with ticket sales and provide information
• Check guests in during will call, process in-person sales, distribute tickets/wristbands, and monitor all inquiries from patrons
• Coordinate and book field trips and birthday party orders as directed by the Box Office Manager
• Reconcile cash and online ticket sales, prepare cash deposits, and provide daily sales breakdown to Box Office Manager
• Execute opening and closing procedures
• Communicate with performance and event staff to ensure the best experience for the audience
• Have and utilize a working knowledge of all Park performances, policies, and services and be able to answer general questions courteously
• Provide quality customer service in an inclusive, welcoming environment to all Park Patrons
• Interface with a variety of Park presenters to provide information regarding their bookings
• Maintain a neat and organized working area and environment
• Perform other duties as assigned related to marketing

Ticketing System

• Able to navigate and use the SimpleTix ticketing platform to process sales and exchanges
• Maintain performance and event ticket information from partners and Partnership staff and enter the information in the ticketing platform when applicable.
• Enter data for performance attendance and statistics
• Troubleshoot customer services issues and refer complex customer service issues to manager
• Train other staff on the ticketing system as needed
• Other duties as assigned include assisting at Partnership special events when appropriate.

Supervisory Responsibilities

• None

Required Skills & Abilities

• Prior ticket sales experience and knowledge of ticket selling platform(s) strongly preferred
• Superb customer service skills and ability to positively and professionally represent the Partnership
• Strong data entry and computer skills
• Proficiency with Microsoft Office Suite, Google Suite, email and internet use
• Strong written and verbal communication skills
• Must be able to speak, write, and understand English fluently
• Strong organizational skills with a proven attention to detail
• Ability to multitask in a fast paced environment
• Experience managing and reconciling sales receipts, cash and digital preferred
• Ability to work efficiently and effectively independently
• Must be punctual and consistent in reporting for work during scheduled hours

Education and experience

• High school diploma or equivalent. College degree preferred
• A minimum of two (2) years customer service experience

Physical and Other Requirements

• Must be able to provide own transportation, including during hours when public transportation is not operating
• Able to sit for prolonged periods at a desk and working on a computer and/or iPad
• Must be able to lift and move up to 25 pounds at a time
• Must be able to work in a variety of locations throughout the campus-like park grounds, including outdoors and indoors of both historic and renovated facilities with stairs
• Must be able to work in varying weather conditions (heat, rain, cold, etc.).
• Ability to work a flexible schedule including holidays, evenings and weekends.

To Apply

Email resume and cover letter to [email protected] with the subject line “Box Office Associate”

Applicants may be asked to demonstrate their skills or ability to perform the tasks required for this position during the interview process. Employment is contingent on a criminal background check.

Equal Opportunity Employer

The Glen Echo Park Partnership for Arts and Culture is committed to providing equal employment opportunities to all applicants and does not discriminate against any employee or applicant for employment based on race, color, religion, creed, ethnicity, physical or mental disability, sexual orientation, sex, gender identity, family responsibility, pregnancy, genetic status or information, military or veteran status or on any status protected by federal, state or local law. Accordingly, as it relates to employment opportunities and in accordance with the law, The Partnership

will provide reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should email [email protected]. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.