Box Office Manager

Shenandoah University’s Box Office is accepting applications for a Box Office Manager. This is a full-time benefited position located on our main campus in Winchester, Virginia.

The Box Office Manager works under the direct supervision of the Executive Director of Performances & Engagement and in close coordination with the Communications Manager and Managing Director of Shenandoah Summer Music Theatre/Director of Patron Services & Engagement. As a key team member of the Performance Operations staff, the Box Office Manager oversees all critical functions of the conservatory’s box office operations, including regular administration and maintenance of the Tessitura database; processing ticket sales, renewals, group sales, and donations; running financial and ticket-based reports; overseeing the tasks of the Senior Box Office Associate and all box office associates (work-study students and SSMT hired associates); ensuring exceptional customer service for our patrons and donors; and assisting with audience engagement and development by coordinating, designing, and sending patron communications. With more than 150 ticketed performances year-round, including a busy summer musical theatre season, the Box Office Manager works an estimated 40 hours per week, including performance nights and weekends.

Required Skills

• Excellent communication and organizational skills
• Strong customer service skills and ability to troubleshoot problems, particularly in high-pressure environments
• Exceptional time management skills
• Strong attention to detail and follow-through
• Personnel management experience
• Basic banking practices and accounting experience
• Database management experience preferred
• Marketing, graphic design, and communications experience preferred
• Computer proficiency in Mac and Windows environments
• Valid driver’s license

Required Experience

• Minimum of two years of box office or equivalent experience in sales/customer service and/or database management
• Bachelor’s degree or industry/job-specific equivalent

How to Apply:

The complete application will include a cover letter, resume, and contact information for three professional references. Applications will be reviewed immediately and will continue until a qualified candidate is selected.

**Note: A pre-employment background check will be required, and a satisfactory driving record may be required as a condition of hire.

** Authorization to work in the United States is a pre-condition of employment. At this time, Shenandoah University is not in a position to sponsor international visas.

Shenandoah University values individuals and communities' unique and diverse perspectives locally and globally. It seeks to foster mutual understanding in an inviting community where individuals are welcome and respected. The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, ethnic or national origin, age, physical or mental disability, genetic information, veteran’s status, or on any other basis protected under applicable law.