Box Office Representative (Part-Time)

About OEG Sports & Entertainment:

OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,347 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

About the Role:

Are you a friendly and passionate team player looking for a part-time job in Sports and Entertainment? Join our Box Office team here at Rogers Place! Our team provides world class customer service that exceeds our guests’ expectations and creates memorable moments that last a lifetime. As a member of our team, you will have an opportunity to create a welcoming and exciting environment that brings the best fans in the country to their feet!

Your Focus as a member of the Box Office Team:

• Make all our fans feel welcome by greeting and providing assistance in a timely and efficient manner
• Enhance our fan experience through sharing and educating Rogers Place main services and products.
• Process orders for Oilers, Oil Kings, and live entertainment tickets from the sales and/or Will Call windows
• Troubleshoot ticket-related issues pertaining to lost tickets, incorrect barcodes, ticket transfers, and resold tickets
• Understand and educate guests on policies and procedures in relation to Rogers Place ticketing
• Handle cash, debit, and credit card payments

Does this sound like you?

• You have a positive attitude.
• You are a reliable team member, and your team can count on you.
• You are confident with computers and are great at learning new systems.
• You would like to play an influential role in delivering a renowned customer experience.
• You have experience in customer service or are looking for an opportunity to learn.

Skills & Qualifications:

• Previous Ticketing/Ticketmaster experience is highly valued.
• Very strong computer literacy and aptitude is essential.
• Cash-handling experience would be considered an asset.
• Possess strong organization skills to accurately perform detailed work.
• Ability and willingness to work a variety of hours including evening, weekend and holidays as required.

Next Steps:

Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team.

Stay in Touch!

Official Edmonton Oilers Website | NHL.com (https://www.nhl.com/oilers/)

Experience

Preferred

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