BP Customer Service Representative / Stockhand

About the role

BP Little River is looking for reliable and hardworking Console Operators to join our busy service station. This role involves a combination of customer service, console operating and regular stock handling duties, including receiving deliveries, unpacking stock, replenishing shelves and maintaining a clean and well-stocked store throughout your shift. You will work around 18-30 hours per week, with hours ranging between 6am–6pm, 6pm–midnight.

Key responsibilities

• Process customer transactions accurately and securely through point-of-sale systems

• Receive stock deliveries, check orders and put stock away in designated storage areas

• Regularly replenish shelves, fridges and displays throughout your shift to ensure the store remains fully stocked and well presented

• Rotate stock to ensure product freshness and check expiry dates

• Maintain a clean, tidy and organised store, including stockrooms and storage areas

• Assist with general stock management, including monitoring stock levels and identifying items requiring replenishment

• Troubleshoot basic technical issues with POS systems and escalate complex problems appropriately

• Adhere to health, safety and security protocols to protect customers and staff

About you

• Previous experience in a customer-facing role, preferably in retail or a similar fast-paced environment
• A strong work ethic and willingness to undertake regular stock handling and shelf replenishment duties
• Ability to safely perform physical tasks, including lifting and moving stock, unpacking deliveries and being on your feet throughout your shift
• Strong communication skills with the ability to interact professionally with diverse customers and team members
• Basic proficiency with point-of-sale systems and computer equipment
• Excellent organisational skills and attention to detail
• Ability to work flexibly, including evenings, weekends and public holidays as required for a casual role
• A positive attitude, reliability and willingness to learn
• Problem-solving skills and the ability to remain calm under pressure
• Ability to work independently, take initiative and remain productive during quieter periods

About us

Spargo Group operates several service stations across Melbourne. We pride ourselves on providing excellent customer service as well as delivering quality food, fuel and coffee.