QTONET PRIVATE LIMITED

Job Summary
We are looking for confident and customer-focused BPO Executives to join our international process team. The candidate will handle customer queries, provide support to international clients, resolve issues, and ensure a high standard of customer satisfaction through professional communication.
Key Responsibilities
<ul>
<li>Handle inbound and outbound calls with international customers.</li>
<li>Respond to customer queries through calls, emails, and chat, depending on the process.</li>
<li>Provide accurate information about products, services, and company policies.</li>
<li>Resolve customer complaints and escalate complex issues when required.</li>
<li>Maintain professional communication and deliver excellent customer service.</li>
<li>Record customer interactions, feedback, and issue resolutions in the CRM system.</li>
<li>Meet daily, weekly, and monthly performance targets.</li>
<li>Follow company policies, quality standards, and process guidelines.</li>
<li>Maintain customer confidentiality and protect sensitive information.</li>
<li>Coordinate with internal teams to resolve customer concerns.</li>
<li>Achieve key performance indicators (KPIs), including quality, productivity, and customer satisfaction.</li>
<li>Adapt to process updates, training sessions, and new procedures.</li>
</ul>
Required Qualifications and Skills
<ul>
<li>Minimum 12th pass; graduation is preferred.</li>
<li>0–3 years of experience in BPO, customer service, or international calling.</li>
<li>Freshers with excellent English communication skills may apply.</li>
<li>Strong spoken English, pronunciation, and listening skills.</li>
<li>Good interpersonal and problem-solving abilities.</li>
<li>Basic computer knowledge and typing skills.</li>
<li>Familiarity with CRM tools is an advantage.</li>
<li>Ability to work night shifts or rotational shifts.</li>
<li>Customer-focused attitude with a professional approach.</li>
</ul>
Preferred Candidate Profile
<ul>
<li>Experience in an international BPO, call centre, or customer support process is preferred.</li>
<li>Comfortable communicating with customers from different countries.</li>
<li>Able to work under pressure and manage multiple customer interactions.</li>
<li>Flexible to work in rotational shifts, weekends, and holidays when required.</li>
<li>Target-oriented, disciplined, and willing to learn.</li>
</ul>
Key Skills
<ul>
<li>International Customer Service</li>
<li>Excellent English Communication</li>
<li>Inbound and Outbound Calling</li>
<li>Customer Relationship Management</li>
<li>Problem-Solving</li>
<li>Active Listening</li>
<li>CRM and Computer Skills</li>
<li>Time Management</li>
<li>Team Collaboration</li>
<li>Adaptability and Flexibility</li>
</ul>
Pay: ₹22,000.00 - ₹25,000.00 per month
Benefits:
<ul>
<li>Provident Fund</li>
</ul>
Work Location: In person

BPO executive international

BPO executive international

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