BPO Lead

Description

The Lead ensures that all processes are executed in a timely and efficient manner through effective team supervision. The primary purpose of this role is to drive account resolution and ensure accurate reconciliation of outstanding patient balances.

Key Responsibilities:

• Led and supervised Revenue Cycle teams, ensuring performance aligned with KPIs, quality, and productivity standards.
• Managed billing, collections, and account resolution processes, ensuring compliance and a positive customer experience.
• Oversee billing, collections, and cash reconciliation activities to ensure accuracy, timeliness, and revenue optimization.
• Analyzed trends, identified issues, and communicated effectively with internal and external stakeholders.
• Ensured compliance with coding standards (CPT, HCPCS, ICD-10) and payer/government regulations.
• Strengthened team performance through leadership, decision-making, and execution of multiple projects.

General Knowledge/Competencies:

• Billing, Collections & Cash Reconciliation: Manage billing workflows, collections, and payment accuracy to support financial performance.
• Team Leadership & Development: Lead, coach, and develop high-performing teams.
• Problem Solving & Decision-Making: Analyzing complex issues and implementing timely, effective solutions.
• Communication (Internal & External): Clear and effective communication to align teams and stakeholders.

Requirements:

Education

• Bachelor´s Degree in Administration, Finance, Accounting or equivalency required.

Experience

• Experience leading and supervising teams.
• 2+ years in insurance billing, collections, payment posting, and reimbursement processes.
• Experience in multi-facility hospital business office environments preferred.
• Knowledge of insurance claims and healthcare billing practices.
• Familiarity with inpatient and outpatient billing (UB-04 and HCFA 1500 forms) preferred.

Please add your resume when apply. Thank you!