BPO MANAGER | BPO PROGRAM MANAGER [URGENT]

Responsibilities

• Develop and manage comprehensive programme plans, including defining scope, objectives, timelines and resource requirements
• Coordinate and oversee the activities of multiple teams to ensure seamless programme execution and delivery
• Monitor programme progress against key performance indicators and milestones, identifying and addressing any deviations
• Communicate programme status, risks and updates to senior management and stakeholders on a regular basis
• Manage programme budgets and ensure cost-effective resource allocation
• Identify process improvement opportunities and implement changes that enhance operational efficiency
• Lead the resolution of cross-functional issues and escalations that may impact programme delivery
• Support the training and development of team members involved in programme initiatives
• Maintain comprehensive programme documentation and ensure compliance with company policies and procedures

What we're looking for

• Proven experience in programme or project management, preferably within the call centre, customer service or contact centre industry

• Strong organisational and time management skills with the ability to manage multiple priorities simultaneously

• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels

• Demonstrated ability to lead cross-functional teams and drive collaborative working relationships

• Proficiency in programme management methodologies and tools

• Strong analytical and problem-solving abilities with a data-driven approach to decision making

• Experience with performance metrics, KPI tracking and reporting

• Knowledge of customer service operations and best practices

• Relevant project management certifications such as PMP or PRINCE2 are advantageous

• Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

🌈 Why You’ll Love Working with Us

At iOPEX, we don’t just offer jobs—we help you grow a career you’ll love 🧡

Here’s what’s waiting for you:

• Competitive pay that values your skills
• Fun employee activities to keep things exciting
• Stable career with strong, long-term accounts
• Weekly learning sessions to level up your skills
• Fast career growth with clear paths to move up
• Easy-to-reach office location
• HMO coverage for your health & peace of mind
• Leave credits (with conversion options!)
• Night differential pay for eligible shifts
• Annual reviews & salary increases
• Two guaranteed rest days every week

 ✨ Most importantly, you’ll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.